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Customer Service
Fulfillment Specialist
@Certn
[Hiring] Fulfillment Specialist @Certn
Mar 12, 2025 - Certn is hiring a remote Fulfillment Specialist. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
We’re looking for a skilled and driven Fulfillment Specialist to work for a fixed term contract, fully remote. This role is responsible for accurately and efficiently processing product fulfillment requests, ensuring timely and high-quality delivery to maintain client trust and satisfaction. Additionally, this role provides proactive customer support to ensure timely issue resolution and a positive client experience. The contributions of this role directly impact operational effectiveness, service reliability, and customer retention.
- Process US fulfillment requests accurately and efficiently across multiple product offerings to ensure timely, error-free delivery and enhance customer trust.
- Ensure US fulfillment components are completed within service level agreements (SLAs) to maintain company performance metrics and client retention.
- Understand our products and processes well to fulfill requests accurately and quickly, minimizing errors and boosting efficiency.
- Provide proactive customer support via chat and phone when needed to ensure real-time assistance and improve resolution speed.
- Foster positive and professional interactions with customers to build strong relationships and enhance overall satisfaction.
- Communicate and coordinate with team members to optimize fulfillment processes, driving efficiency and reducing delays.
- Identify and troubleshoot basic issues, escalating when necessary to prevent bottlenecks and ensure smooth workflow.
- Contribute to process improvements by documenting procedures and suggesting workflow enhancements to create scalable and efficient operations.
- Assist fulfillment and operations teams as needed to balance workloads and maintain team resilience.
- Quickly adapt to new processes and tools to enhance agility and help the company respond effectively to change.
Qualifications
- Strong data entry skills with a high degree of accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced environment while meeting deadlines
- Problem-solving skills with the ability to troubleshoot and escalate issues as needed
- Strong verbal and written communication skills to interact with both internal teams and customers
- Proficiency in using technology, including CRM systems, case management tools, and Google Suite or Microsoft Office
- Ability to quickly learn and adapt to new software, workflows, and operational processes
- 1+ years of experience in a high-volume operational or administrative role, preferably in background screening, compliance, or a related field
- Experience working with internal systems or databases to track and manage fulfillment requests
- Previous customer service experience, especially in a professional setting or via chat/phone
Benefits
- Vacation Mode On: 4 weeks of paid vacation + 12 wellness days.
- Flex Life: Remote-friendly setup, work-from-home allowance, and a flex allowance to make your work-life balance flawless.
- Growth Fuel: A professional development budget to level up your skills.
- Impact & Ownership: Your work here will be meaningful, impactful, and directly tied to Certn’s success.
- Team Energy: Join a group of dynamic, passionate go-getters who are rewriting the rules and having fun doing it.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
