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Customer Service
Financial Support Agent
@Lendable
[Hiring] Financial Support Agent @Lendable
Mar 26, 2025 - Lendable is hiring a remote Financial Support Agent. 💸 Salary: £10,800 - £11,200. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Financial Support team is responsible for working with customers experiencing financial difficulty and struggling to make their contractual payments. Our primary role is to interact with customers to understand their circumstances to ensure we can offer a solution which is both affordable and sustainable and meets their individual needs.
- Assist applicants in navigating the loan application process, ensuring they can access funds in their bank accounts as efficiently as possible.
- Validate the information provided by loan applicants to uphold responsible lending practices following our policies and procedures.
- Every interaction you have will reflect our commitment to putting customers first, ensuring their queries are resolved promptly.
- Propose enhancements to our processes and product features that can drive growth and efficiency, sharing valuable customer feedback with our product team.
- Deliver tailored and meaningful responses to customers, using Lendable's quality assurance scorecard to maintain high standards.
- Identify and document instances of customer dissatisfaction with Lendable’s processes, responding appropriately to resolve complaints or following escalation procedures when necessary.
- Achieve individual and team performance targets to contribute to key business and departmental objectives.
Qualifications
- Strong communication skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to work efficiently in a fast-paced environment.
- Highly efficient in working across multiple different cases and systems.
- Strong computer literacy skills.
- Previous experience in customer support, financial support or a related field is a plus.
Requirements
- Weekend work schedule: 8 hours per week on Saturdays and Sundays.
- Split as 4 hours on Saturday and 4 hours on Sunday, or 8 hours across either day.
- Optional - Additional contracted hours can be requested between Monday to Friday, 4pm to 9pm.
- Fully remote work environment (training in office Monday - Friday for up to 15 days).
- Fixed term contract for 9 months with potential to be permanent based on performance and role availability.
- Annual leave equivalent to your contractual hours versus a full-time colleague.
- Training will be 3 weeks long and held in our Chatham office, with paid full-time training.
- A further one week's embedding period in-office will be required post-training sign-off.
Benefits
- Best-in-class compensation, including equity.
- Work from home every Monday and Friday if you wish.
- Fully stocked kitchen with breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
- Coverage for private health insurance.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
£10,800 - £11,200
|
Remote
Location
UK
|
|
Job Type
part-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
