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Customer Service
Escalations Support Specialist
@Eligo Energy, LLC
[Hiring] Escalations Support Specialist @Eligo Energy, LLC
Apr 03, 2025 - Eligo Energy, LLC is hiring a remote Escalations Support Specialist. 💸 Salary: 45,000 - 50,000. 📍Location: USA.
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Role Description
Eligo Energy is seeking an Escalations Support Specialist who can provide excellent customer service to our clients. If you enjoy helping others, are a subject matter expert, and are ready to make a difference in an escalated support role, we want to hear from you!
- Complete “pre-complaint” service tickets created by the Customer Service team
- Take escalated calls and work to satisfy customer complaints
- Develop thorough knowledge of Deregulated Energy Markets, Utility regulations and requirements for retail energy suppliers to efficiently assist our customers
- Maintain a high level of customer service and professionalism while building rapport with callers
- Provide accurate information to customers by utilizing multiple internal systems to locate, interpret, and communicate information to customers
- Escalate complicated issues to the appropriate internal teams to resolve customer requests
- Act as a subject matter expert for the Customer Service Team in the area of customer complaints
- Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact
- Other duties and tasks may be assigned by the Regulatory Compliance Manager
Qualifications
- A minimum of 2 years of Customer Service Experience
- A minimum of 1 year in a supervisor or Escalated role
- Strong analytical and critical thinking skills
- Excellent Customer Service skills
- Ability to manage and complete multiple tasks
- Exceptional communication skills
- Accountability to accept and implement coaching and feedback to achieve performance goals
Requirements
- The ability to work from home in a virtual work environment
- High-Speed internet connectivity (No hotspot)
- A quiet workspace
- Ability to use dual monitors to multi-task using multiple applications
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary, & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Salary Range 45,000 - 50,000
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
45,000 - 50,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
