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Customer Service
Emergency Roadside Telephone Responder
@AAA Club Alliance Inc.
[Hiring] Emergency Roadside Telephone Responder @AAA Club Alliance Inc.
Apr 11, 2025 - AAA Club Alliance Inc. is hiring a remote Emergency Roadside Telephone Responder. 💸 Salary: $10.05 to $19.25 hourly. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
AAA is hiring for Full-Time & Part-Time Emergency Roadside Telephone Responders for our Virtual Call Center. This is a work from home customer service position. Candidates MUST live within one of the following states to be considered:
- Connecticut
- Delaware
- Indiana
- Kansas
- Kentucky
- Maryland
- New Jersey
- Ohio
- Oklahoma
- Pennsylvania
- South Dakota
- Virginia
- Washington, DC
- West Virginia
Daily Responsibilities:
- Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance.
- Provide extraordinary customer service using sound judgement and expressing empathy as needed.
- Accurately input Member location, vehicle make/model, and description of the needs of the Member.
- Use online mapping tools to determine Member breakdown location and establish the tow to destination.
- Actively listen and probe for additional information to identify situations that may require special handling.
- Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival, and instructions to the Member.
- Ensure awareness of any AAA programs, products, or discounts that may enhance the Member's experience.
Qualifications
- High School Diploma or equivalent
- One year customer service experience, call center/inbound call taking experience preferred
- Effective written and oral communication skills
- Ability to multi-task, seek resolution, and remain professional during high call volume
- Proficient computer use, typing skills, and attention to detail
- Familiarity with maps and map reading preferred
Requirements
- A quiet, private work space free from distraction or interruption
- Previous Salesforce experience preferred but not required
- Stable, high-speed, hard-wired internet connection via Ethernet cable required
- Successful completion of three week virtual training class
- Ability to work weekends, overtime, and/or holidays as required
- This position does not allow the flexibility to provide care to others in the household
Benefits
- Competitive Hourly Rate: $10.05 to $19.25 hourly
- Paid Three Week Virtual Training
- All required computer equipment provided
- 8% Shift Differential for shifts after 3:00pm EST
- Health Insurance (Medical, Vision, Prescription Drug, and Dental)
- Flexible Spending Accounts
- Wellness and Health Advocate Programs
- 401(k) with Employer Match
- Free AAA Membership and more
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$10.05 to $19.25 hourly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 11, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
