[Hiring] Director of Support @Kajabi
Apr 04, 2025 - Kajabi is hiring a remote Director of Support. 💸 Salary: $144,000—$192,000 + equity + bonus. 📍Location: USA.
Role Description
As the Director of Support, you will report to the SVP of Customer Experience and be responsible for leading the strategy, execution and delivery of all support services for our customers. You will create programs and processes that contribute to high customer satisfaction, efficiencies, and productivity. You thrive in a fast paced environment that requires shifting priorities and quick action on escalated issues. You are an exceptional communicator, inspiring leader and have a knack for data analysis, optimization and collaboration.
- Lead, motivate, and develop a large Support organization that operates 24/7 with international locations and BPOs.
- Enable proper training and development to upskill employees to evolving business standards and expectations.
- Ensure accountability is held at all organizational levels and core business metrics are being met accordingly.
- Develop business strategy and optimize customer experiences that demonstrate operational efficiencies while delivering outstanding customer service and meeting business KPIs.
- Ensure industry best practices and customer advocacy is present in strategic planning initiatives.
- Utilize core analytics to make data-informed decisions to drive strategies forward.
- Be the voice of the Support organization for both our customers and internal stakeholders.
- Lead and manage core operational functions of the Support organization to ensure proper resource allocation and efficiencies.
Qualifications
- Minimum of 8 years of relevant experience in Support + Leadership roles.
- Experience working with BPOs and enabling their success.
- Excellent written and verbal communication skills to engage with customers, colleagues, cross functional stakeholders and leaders.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Investigative challenge identifier and creative problem solver.
- Technical proficiency to understand Kajabi’s product and other tooling.
- Passion for exceptional customer experience.
Benefits
- Company paid premiums for medical, dental and vision insurance for self and family.
- Company sponsored HSA account.
- Company 401K, 100% match up to 6% of employee contributions.
- Flexible vacation policy.
- Fitness incentives package.
- Company funded mental health resources.
- Wellness perks.
In-Office Requirement Statement
We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection. This role will need to be in the office for in-person collaboration 3-4 times a quarter and therefore is best situated in the Western Time zones.
Pay Range
At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
US based applicants only.
$144,000—$192,000 + equity + bonus
How To Apply
Sound like a good fit for you? Click apply, below!
- Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$144,000—$192,000 + equity + bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
