[Hiring] Customer Support Supervisor @Taskrabbit
Mar 22, 2025 - Taskrabbit is hiring a remote Customer Support Supervisor. đź’¸ Salary: 117,700 pln- 140,000 pln. đź“ŤLocation: Poland.
Role Description
In the position of Customer Support Supervisor you will be working directly with the Regional Manager to ensure performance is consistently high, while ensuring you are available to support and coach your teams, as needed. You will also be responsible for supporting regional strategy and process improvement opportunities within the CS organisation. You will serve as an escalation point of the teams and tackle complex service issues for TaskRabbit users, recommend solutions for departmental opportunities, drive performance through feedback and coaching, and bridge communications across teams. You will work closely with your peers globally and partner with our EU outsource partner to support the growth and alignment of the Customer Service Team for Europe.
Based in Poland, this is a remote first position with the potential to travel to our UK & US office when needed, we are looking for a passionate leader who lives for helping others, cares deeply about building strong culture and teams and is excited to work closely with a peer leadership group to identify and execute quickly on opportunities that level-up our user experience daily.
Join us in creating a better everyday life for everyday people.
Responsibilities:
- Lead and develop a team of 15-18 Customer Service Specialists.
- Work closely with the Customer Support Manager to understand, share and action on department and business goals and KPIs.
- Take ownership for results, understand development needs and provide coaching, training and support to team members, delivering timely and clear feedback on performance.
- Monitor team performance, quality, adherence and daily schedule.
- Partner with the Training and Development team on new hire onboarding.
- Act as a primary escalation point for resolving emergencies and high-touch escalations.
- Assist in hiring and developing a team while actively managing performance issues.
- Support in projects and process improvement opportunities as required and is a voice for continuous improvement providing feedback on opportunities and proactively share best practices.
- Creates a safe and engaging work environment, where constructive and regular feedback is celebrated.
Qualifications
- 2 years of leadership experience, with 1 year of experience leading a specialized customer service function.
- 1-year experience in executive escalations, claim/or policy enforcement.
- Superb people skills, you excel at rallying your team towards shared goals.
- An eye for detail and processes: No tolerance for inefficiency, inconsistency, or confusion across the team.
- Self-starter; intrinsically motivated and passionate/knowledgeable about your workload, ability to work cross-functionally.
- Is data-driven, understand the key drivers of the customer journey, identifies opportunities, and is a voice for continuous improvement providing feedback on opportunities and proactively sharing best practices.
- Fluency in English is required; French Language would be an added advantage!
- Available full-time (40 hours / week).
- Eligible to work in Poland, we will not support relocation for this position.
Compensation & Benefits
- Total compensation consists of base pay + bonus + benefits + perks.
- The annual gross pay for this position is 117,700 PLN- 140,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
- Taskrabbit is a Remote-First Company.
- We value flexibility and choice but also stay committed to regular in-person connection.
- The People: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture: We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks: Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
- Benefits vary by country of employment.
Company Description
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a remote-first company with employees distributed across the US and EU.
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits.
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020.
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020.
Similar Remote Jobs
More jobs at Taskrabbit
-
Marketing €57,000 - €70,000 GermanyMar 24, 2025
-
Finance / Legal $97,000 - $134,000 base pay Northern America, EuropeFeb 13, 2025
More Customer Service jobs
-
Customer Service unspecified Latin America (LATAM)Mar 25, 2025
-
Customer Service competitive salary with performance bonuses TunisiaMar 25, 2025
-
Customer Service competitive pay and benefits USAMar 25, 2025
More jobs in Poland
-
All others competitive salaries, variable with experience Northern America, Americas, Latin America (LATAM) +57 moreMar 25, 2025 -
Sales / Business 7,500 – 9,000 pln gross monthly + commission PolandMar 25, 2025
-
Software Development unspecified Portugal, Poland, Ukraine +1 moreMar 25, 2025
Kickstart Your Job Search
Unlock 53,224 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
117,700 pln- 140,000 pln
|
Remote
Location
Poland
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
