[Hiring] Customer Support Specialist @Agencyanalytics
Mar 26, 2025 - Agencyanalytics is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: Worldwide.
Role Description
We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. This role would require you to work between the hours of 12pm-8pm EST.
You'll join a small, tight-knit, and highly committed 17-person (and growing!) team that is passionate about helping customers reach their business goals, and passionate about growing our product. Like our customers, our team is global, and we enjoy a fully remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations and Zoom meetings, as well as shared projects and exciting initiatives to work on.
What You'll Do
- Deliver best-in-class live chat customer support in a timely manner
- Use expert problem-solving ability and resourcefulness to provide our users with the answers they need
- Apply critical thinking to troubleshoot technical issues
- Collaborate with Product and Engineering teams to resolve issues/bugs
- Collaborate with Customer Success and Sales teams to ensure risks and opportunities are promptly acted upon
- Ensure customers are well-supported and educated at every interaction
- Provide professional and friendly insights to customers when solving their problems
- Contribute to the success of our department by suggesting improvements to our processes and our product
- Think outside the box when it comes to solutions and understanding what the customer needs, taking a proactive approach while reassuring customers at every step of the way
Qualifications
- You have a couple years in a similar customer support role for a SaaS (Bonus if B2B)
- You have experience in a live-chat support environment
- You have advanced written communication skills
- You’ve got high emotional intelligence, with the ability to read and reflect back the sentiment of your audience
- You have excellent rapport-building ability with both customers and teammates
- You’ve got a proven track record of meeting or exceeding common customer support metrics
- You have the ability to multitask and handle multiple customer inquiries simultaneously
- You’re strong at problem-solving and you have the ability to think critically when addressing tasks
- You have the ability to show empathy, tactfulness, and diplomacy when interacting with others
- If you have experience with SEO and/or digital marketing, this would be an asset
- Familiarity with SaaS platforms and related technologies
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| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Worldwide
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Worldwide |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
