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Customer Service
Customer Support Representative
@Zentro
[Hiring] Customer Support Representative @Zentro
Feb 08, 2025 - Zentro is hiring a remote Customer Support Representative. đź’¸ Salary: $12/hour + bonuses. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position is a part-time temporary/seasonal role (approximately March – September) and will likely end in September. This position is fully remote/work-from-home.
- Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, including standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones, and more.
- Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.
- Handle high volume incoming calls and conduct follow-up calls to customers with recent completed service requests or calls.
- Work with customers to sign up for new service and resolve basic billing issues; upsell products and services.
- Troubleshoot advanced networking protocols within the company network.
Qualifications
- High School Diploma or Equivalent Education
- 2 years of either previous networking or technical support experience
- 2 years of call center experience
- 1 year of previous sales experience
- Intermediate level Networking connectivity knowledge and troubleshooting
- Understanding of computer hardware and consumer wireless routers
- High ethical standards and strong work ethic with an emphasis on team commitment
- Ability to acknowledge and build on others' ideas and support group decisions
- Ability to solve problems with patience and a positive approach
- Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
- Must have a distraction-free dedicated workspace
Requirements
- Salary: $12/hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales
- Part-time sick leave
- This position requires that you use your own equipment
- BYOD (Bring your own device) requirements:
- Windows 11 operating system (No MACS or Chromebooks)
- Minimum of 8GB RAM
- Must be able to connect directly to your modem with an ethernet cable
- Must be able to connect to a USB headset
- A camera will be required for training and any meetings
- Minimum of 50 Mbps download and 25 Mbps upload
Benefits
- Entry Level
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$12/hour + bonuses
|
Remote
Location
USA
|
|
Job Type
part-time
|
Posted
Feb 08, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
