Back to Remote jobs >
Customer Service
Customer Support Engineer I
@Cloudwalk
[Hiring] Customer Support Engineer I @Cloudwalk
Mar 14, 2025 - Cloudwalk is hiring a remote Customer Support Engineer I. 💸 Salary: unspecified. 📍Location: Brazil.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
- Engage with customers through chats, emails, and calls, offering stellar support and solutions.
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- Provide alternative solutions, aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
Qualifications
- Exceptional communication skills, adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership, treating each situation with responsibility and dedication.
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
Requirements
- Familiarity with programming languages, particularly Ruby || Python.
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
Benefits
- A chance to grow and learn in a supportive, dynamic environment.
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
Similar Remote Jobs
More jobs at Cloudwalk
-
Devops / Sysadmin unspecified BrazilMar 17, 2025
More Customer Service jobs
-
Customer Service unspecified PhilippinesMar 17, 2025
-
Customer Service attractive compensation based on experience USAMar 17, 2025
-
Customer Service competitive salary based on experience USAMar 17, 2025
More jobs in Brazil
-
Software Development unspecified BrazilMar 17, 2025 -
Software Development unspecified Latin America (LATAM), BrazilMar 17, 2025
-
Software Development compensation in usd BrazilMar 17, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 52,669 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Mar 14, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
