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Customer Support Engineer I @Cloudwalk

[Hiring] Customer Support Engineer I @Cloudwalk

Mar 14, 2025 - Cloudwalk is hiring a remote Customer Support Engineer I. đź’¸ Salary: unspecified. đź“ŤLocation: Brazil.

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Role Description

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

  • Engage with customers through chats, emails, and calls, offering stellar support and solutions.
  • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
  • Provide alternative solutions, aiming to retain and delight our customers and clients.
  • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

Qualifications

  • Exceptional communication skills, adept in various interactions.
  • A keen desire to create outstanding customer experiences.
  • Analytical prowess and logical problem-solving skills.
  • A sense of ownership, treating each situation with responsibility and dedication.
  • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
  • Fluency in Portuguese.
  • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
  • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
  • Basic knowledge of SQL.

Requirements

  • Familiarity with programming languages, particularly Ruby || Python.
  • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

Benefits

  • A chance to grow and learn in a supportive, dynamic environment.
  • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

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đź“Ť Be aware of the location restriction for this remote position: Brazil
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Back to Remote jobs  >   Customer Service
Customer Support Engineer I @Cloudwalk
Customer Service
Salary đź’¸ unspecified
Remote Location
Brazil
Job Type full-time
Posted Mar 14, 2025
Apply for this position Unlock 52,659 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Brazil
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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