Back to Remote jobs >
Customer Service
Customer Support Engineer
@Radai
[Hiring] Customer Support Engineer @Radai
Apr 12, 2025 - Radai is hiring a remote Customer Support Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing top-tier technical customer service for our expanding product portfolio and our growing community of physician users across the United States.
- Communicate effectively and empathetically with admins and users to understand issues, provide technical guidance, and share status updates on open cases.
- Provide thought leadership on our support playbook by developing support processes and documentation for Rad AI products.
- Work closely with customers and internal engineering teams to triage urgent issues and ensure SLA compliance.
- Troubleshoot and debug web applications in a Windows environment, identifying and resolving software defects and performance bottlenecks.
- Collaborate with development and QA teams to provide timely feedback and recommendations for improving product reliability and performance.
- Adapt and thrive in a fast-paced startup environment with a willingness to learn new technologies.
- Support our 24/7 customer base with on-call shifts including occasional night/weekend coverage.
Qualifications
- 3+ years of experience in customer-facing technical roles such as technical support, technical account management, customer success, support engineering, or similar functions in software products.
- Experience in a radiology practice or a radiology-focused tech company.
- Exceptional written and verbal communication skills with strong interpersonal abilities.
- Proven experience in remotely supporting enterprise SaaS applications within a complex Windows environment.
- Ability to manage multiple open issues effectively, maintaining high quality and composure under pressure.
- Demonstrated ability to learn and implement new tools, applications, or cloud-based platforms to enhance operational efficiency.
- Familiarity with customer support systems such as Linear, Zendesk, or similar platforms.
- Available to work Pacific or Mountain Time Zone business hours.
Requirements
- Knowledge of Active Directory and Single Sign-On technologies such as SAML, ADFS, Azure AD, and Okta.
- Understanding of HL7 standards.
- Experience troubleshooting VPN and other networking issues.
- Familiarity with speech recognition technology.
Benefits
- Comprehensive Medical, Dental, Vision & Life insurance
- HSA (with employer match), FSA, & DCFSA
- 401(k)
- 11 Paid Company Holidays
- Location Flexibility (Remote-first company!)
- Flexible PTO policy
- Annual company-wide offsite
- Periodic team offsites
- Annual equipment stipend
Similar Remote Jobs
More jobs at Radai
More Customer Service jobs
-
Customer Service 37,500 PhilippinesApr 25, 2025
-
Customer Service unspecified AmericasApr 25, 2025
-
Customer Service unspecified EuropeApr 25, 2025
More jobs in USA
-
Software Development unspecified USAApr 25, 2025
-
All others php 35,000 – php 40,000 USA, PhilippinesApr 25, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 53,695 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
