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Customer Service
Customer Support Engineer
@Lynx
[Hiring] Customer Support Engineer @Lynx
Mar 26, 2025 - Lynx is hiring a remote Customer Support Engineer. 💸 Salary: unspecified. 📍Location: Brazil.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Support Engineer (Brazil Customer), you will provide post-sales support to Lynx customers via phone, email, and web with special focus in the customers based in Brazil and working during the Brazil working hours but dealing also with other region customers.
- Provide 24x7 (on call) Technical support to customers and partners for critical incidents.
- Provide configurations, troubleshooting and best practices to customers.
- Manage support cases ensuring issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
- Work with engineering if needed to provide fixes and other remediation to issues.
- Provide fault isolation and root cause analysis for technical issues.
- Publish technical solutions in the knowledge base.
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Being able to identify trends and proactive mindset to avoid issues.
Qualifications
- +5 years of experience in Technical Support Roles, Technical Consulting or Information Technology.
- Bachelor’s degree in computer science, Information Technology (IT) or similar STEM education.
Requirements
- Excellent written and verbal communications skills.
- Fluent knowledge of English and Spanish. Portuguese will be highly valued.
- Ability to work independently, as well as contributing as a team player.
- Experience using/programming AWK/Bash Scripting.
- Experience with Linux (user level).
- Experience with databases (SQL, Oracle). User level to query the database.
- Experience with Elastic Search/Kibana. Advance user level required.
- Scripting and automation in Python will be considered an added value.
Benefits
- Flexible Working during the Brazil working hours:
- Summer Time: Monday to Thursday from 13:30h to 23:00h with one break hour. Fridays from 15:00h to 23:00h with one break hour.
- Winter Time: Monday to Thursday from 12:30h to 22:00h with one break hour. Fridays from 14:00h to 22:00h with one break hour.
- Reduced work schedule (specific weeks during the year) Monday to Friday from 17:00h to 23:00h.
- Flexible Working environment (possibility to be 100% remote).
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| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
