Back to Remote jobs >
Customer Service
Customer Support
@Holepunch
[Hiring] Customer Support @Holepunch
Mar 21, 2025 - Holepunch is hiring a remote Customer Support. 💸 Salary: unspecified. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an experienced Customer Support to join our team. In this role, you will be responsible for engaging with the community, processing bug reports and feature requests to help us improve.
Qualifications
- At least 5 years prior experience in Customer Support.
- Preferred but not required: experience in community management demonstrating the ability to engage with and manage online communities.
- Experience working in SaaS with heavy focus on aspects of technical support, such as bug reporting.
- Excellent written and verbal communication skills, essential for engaging with diverse audiences and moderating discussions effectively.
- Preferred but not required: experience organizing support flows.
- Preferred but not required: technical aptitude, with knowledge in networking or encryption is a plus, given our focus on peer-to-peer technology.
Requirements
- Community Engagement: Monitoring and managing community channels on Keet to ensure discussions are productive and respectful. This involves engaging with users to gather feedback, answer questions, and promote the platform, as well as addressing negative feedback and managing conflicts.
- Technical Support: Receiving and handling bug and error reports from users, which requires documenting these issues accurately and escalating them to the appropriate teams. Providing initial support and troubleshooting for common issues is also part of the role, which may involve basic technical assistance. Following up on these reports to ensure resolution and communicating updates back to users is essential for user satisfaction.
- Organization: Take crucial part in setting-up support processes such as support ticketing system and bug tracking. Finalize and maintain support center, ensuring it is up to date with all recent changes to the product.
- Collaboration and Coordination: Working closely with other teams, to ensure that community needs are met.
Benefits
- 100% Remote work opportunity.
Similar Remote Jobs
More jobs at Holepunch
More Customer Service jobs
-
Customer Service unspecified UKMar 31, 2025
More jobs in UK
-
Customer Service unspecified UKMar 31, 2025
-
Software Development unspecified UKMar 31, 2025 -
All others unspecified USA, UK, Australia +2 moreMar 31, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,693 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
