Customer Success Specialist – Agricultural Solutions @TELUS Agriculture & Consumer Goods

[Hiring] Customer Success Specialist – Agricultural Solutions @TELUS Agriculture & Consumer Goods

Apr 05, 2025 - TELUS Agriculture & Consumer Goods is hiring a remote Customer Success Specialist – Agricultural Solutions. 💸 Salary: unspecified. 📍Location: Canada.

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Role Description

This role involves being a primary virtual, customer-facing point of contact for our clients and their customers. Our team provides exceptional phone and email support for a variety of outsourced operational services specifically tailored to meet the needs of key Agribusiness clients.

Represent and advocate for our customers by gaining a thorough understanding of their businesses, sharing accurate information, delivering high-quality service, and swiftly resolving any concerns.
Manage and document all inbound and outbound customer interactions as a Level I or II specialist—calls, emails, and support cases—providing systems and program-related assistance.
Meet or exceed service-level agreements (SLAs) and internal KPIs, ensuring client satisfaction and operational efficiency.
Identify opportunities for improvement during periods of lower call and email volume, optimizing support processes.
Log and report system issues using case management systems, collaborating with internal and customer technical teams for timely resolution.
Capture and share customer feedback (Voice of Customer) with leadership to inform internal and customer stakeholder discussions.
Participate in cross-training initiatives and assist in training new team members to enhance team performance.
Collaborate with leadership to ensure best practices are developed and adhered to for optimal team efficiency.
Provide feedback through user acceptance testing (UAT) of new system features, ensuring functionality aligns with team and customer needs.

Qualifications

College degree in Agriculture, Business Management, and/or Communication
Experience or knowledge in agriculture is strongly required
Demonstrated experience in customer service, managing a high volume of phone and email interactions across multiple support inbound phone lines and email addresses (comprising at least 90-95% of daily tasks)
Exhibit strong attention to detail and a sense of urgency in addressing customer inquiries and concerns
Uphold a high level of professionalism and a dedicated commitment to meeting customer needs
Adept and comfortable navigating multiple web-based systems simultaneously
Exceptional interpersonal, written, verbal and telephone communication skills, with fluency in English and French
Ability to operate effectively under tight timelines within collaborative team environments
Proven adaptability and success in thriving within dynamic and evolving work settings
Demonstrated ability to perform well in a fast-paced and occasionally demanding work environment
Proficient in Google Suite and Salesforce
Bilingual experience is desired but not required

Requirements

This position requires a 40-hour work week. Your working hours are based on our customers' business requirements and may change seasonally dependent on call and email case volume to support our customers' businesses.
You must be able to work a flexible 40-hour shift to support the workload, including late evenings (until 8:00 pm EST Monday through Friday), as well as a few Saturdays each year and the day after Thanksgiving (USA).
Advanced knowledge of English is required because you will, most of the time, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its national scope.

Benefits

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Customer Success Specialist – Agricultural Solutions @TELUS Agriculture & Consumer Goods

Customer Service

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Apr 05, 2025

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📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Customer Success Specialist – Agricultural Solutions @TELUS Agriculture & Consumer Goods

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