[Hiring] Customer Success & Sales Support Specialist @Sagan Recruitment
Apr 12, 2025 - Sagan Recruitment is hiring a remote Customer Success & Sales Support Specialist. 💸 Salary: up to 1600 usd (performance bonus structure in place for new business generation). 📍Location: Americas.
Role Description
This role starts in Customer Success and evolves into Sales Development for the right candidate. You'll serve as the main point of contact for customers and prospects handling onboarding, client support, and light administrative tasks. Over time, you'll grow into outbound sales campaigns, upsells, and product demos.
- Provide solution-oriented phone support to customers.
- Onboard and train new clients on the software.
- Answer questions from prospects about pricing and features.
- Take occasional ad-hoc support calls on Saturdays.
- Conduct outreach via cold calls and email follow-ups.
- Run product demos and guide users during trial periods.
- Engage existing customers with new services and upsells.
- Oversee account management tasks (billing, collections, etc.).
- Create and maintain internal SOPs and external training guides.
- Maintain clean CRM records in tools like Hubspot and Airtable.
Qualifications
- Strong spoken and written English.
- Tech-savvy and quick learner (Windows 10+, 16GB RAM minimum) and a reliable high-speed internet connection.
- Comfortable speaking on the phone with clients.
- Professional, calm, and reliable demeanor.
- Strong organizational skills for managing accounts and documentation.
- Available to work PST hours consistently.
Nice-to-Haves
- Experience with Hubspot, Stripe, Notion, Airtable, or MS Office Suite.
- Automotive or tech support background.
- Interest in growing into a blended support + sales role.
Resume Submission Guidelines
- To help us review your application efficiently, please submit your resume in text-based PDF format only.
- Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important
- For timely processing, both your resume and introductory video must be submitted in English.
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| 📍 | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
up to 1600 usd (performance bonus structure in place for new business generation)
|
Remote
Location
Americas
|
|
Job Type
contract
|
Posted
Apr 12, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Americas |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
