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Customer Service
Customer Success Manager III
@GHX
[Hiring] Customer Success Manager III @GHX
Mar 18, 2025 - GHX is hiring a remote Customer Success Manager III. 💸 Salary: $71,000- $94,600. 📍Location: USA.
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Role Description
The Customer Success Manager III will be responsible for leading the development and successful execution of customer specific account plans with a subset of GHX's customers. The CSM III will own driving an increase in overall utilization of GHX solutions and services within their customer base.
- Continuously improve customer satisfaction levels and ensure customer retention and upsell readiness.
- Develop, document, and execute customer goals, reviewing progress with customers through a consistent cadence.
- Identify opportunities to upsell additional GHX products.
- Work cross-functionally within GHX to drive outcomes for the customer.
- Provide value to users at all levels of a customer’s organization.
- Act as an industry expert and provide valuable product and process insights.
- Support customer health by identifying potential risk or dissatisfaction and resolving both large and small risks.
- Educate customers on best practices and assist in customer training.
- Develop customer champions by establishing trusting relationships at all levels of the customer organization.
- Represent the Voice of the Customer (VOC) to the product team.
- Lead customer partnership meetings including business reviews.
- Document value creation, customer success stories, and commitment from customers.
- Manage special projects as assigned for individual team.
Qualifications
- Minimum of 2 years working in Customer Success role at GHX or 4 years in a SaaS Customer Success, Consulting, Sales, Solution Specialist, or equivalent role within the healthcare or healthcare adjacent field.
- Bachelor’s degree in business or a related discipline or a combination of education and related experience.
- Experience working with and influencing customers and leadership teams.
- Experience working in healthcare Supply Chain and/or for a healthcare provider or supplier.
- Proven ability to drive elevated customer experience and deliver superior customer satisfaction in a complex environment.
- Willing to work remotely from home office and travel up to 50%.
Requirements
- Deep knowledge of and user capability with GHX solutions (preferred).
- Experience in SaaS, materials management, purchasing, data integration, data management, GPO contracting, or Accounts Payable (preferred).
- CMRP, PMP or similar certification (preferred).
- Ability to manage special projects and assignments independently with limited direction.
- Proven ability to identify opportunities and risk within customer base and create plans to achieve growth or mitigate risks.
- Distinctive problem-solving skills; able to quickly identify underlying drivers of problems.
- Excellent written and oral communication skills; able to present analyses to varied audiences.
- Self-starter with curiosity and ability to work autonomously.
- Ability to collaborate across multiple teams while managing multiple projects.
- Detail-oriented and thorough.
- Strong customer service focus.
- Strong interpersonal skills with a positive attitude.
Benefits
- Health, vision, and dental insurance.
- Accident and life insurance.
- 401k matching.
- Paid-time off.
- Education reimbursement.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$71,000- $94,600
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
