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Customer Success Manager @Shopmonkey

[Hiring] Customer Success Manager @Shopmonkey

Apr 14, 2025 - Shopmonkey is hiring a remote Customer Success Manager. 💸 Salary: $80,000 to $100,000 + bonus + equity. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Enterprise Customer Success Manager will lead Shopmonkey’s Enterprise customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey’s largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform.

  • Build relationships with corporate customers, franchises, and individual shop staff to drive adoption and engagement with key value-added products and features.
  • Work closely with cross-functional teams, including sales, implementation, support, and product to ensure customer success throughout their entire journey with Shopmonkey.

Responsibilities will include:

  • Develop relationships with strategic customers, understand how their shops run, and what makes their business successful.
  • Manage and check-in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings.
  • Drive depth within your book of business, make strategic recommendations and a cadence of QBRs.
  • Become a trusted advisor and advocate for customers’ stakeholders and executives.
  • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintain NRR.
  • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness.
  • Become the voice of the customer, and represent customer use cases internally.
  • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required.

Qualifications

  • 3+ years experience in a Customer Success or Customer Experience role within SaaS.
  • Team player willing to pick up and help others achieve shared goals.
  • Automotive Experience is a Plus.
  • Ability to use Success and Revenue tooling (i.e. Vitally, Salesforce, Tableau etc).
  • High EQ and demonstrable empathy; relentlessly customer-focused.
  • Adapt while in an ever-growing team and customer base.
  • Balance between thinking strategically with exceptional attention to detail and execution.
  • Self-directed, highly motivated to succeed, and maintain an “always learning” posture.
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes.

Requirements

  • In the United States, the range is typically a salary of $80,000 to $100,000 + bonus + equity + benefits.
  • The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role.
  • The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities.
  • Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors.

Benefits

  • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date.
  • Short term and long term disability.
  • Employee assistance program.
  • Reimbursement for a personal health and wellness membership.
  • Generous parental leave.
  • 401(k) available upon hire.
  • 11 paid holidays.
  • Flexible time off - take the time off you need!
  • Matching donations for approved charitable organizations.
  • Group volunteer efforts.

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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Success Manager @Shopmonkey
Customer Service
Salary 💸 $80,000 to $100,000 + bonus + equity
Remote Location
USA
Job Type full-time
Posted Apr 14, 2025
Apply for this position Unlock 53,739 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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