[Hiring] Customer Success Manager @Federato

Apr 12, 2025 - Federato is hiring a remote Customer Success Manager. 💸 Salary: $140,000 to $180,000. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves engaging with users to solve "people problems" in the insurance ecosystem.

Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers' needs
Be the expert on our product and industry, ensuring we communicate our value to decision makers
Build and maintain strong relationships with key stakeholders and influencers at our client
Use data to develop insight and understanding of customer’s business needs, goals, and product utilization
Identify and position opportunities for revenue growth and expansion

Qualifications

5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process, or systems strongly preferred
Experience in customer success, customer service, or other client-facing, relationship management positions a plus
Outstanding ability to take a consultative approach, communicate, and nurture positive business relationships
Accountability and personal organization are essential; project management skills and agile methodology are a plus
Experience in leading a diverse group and training each according to needs and core values
Both a leader and a do-er, able to be both strategic and effective at execution
Strong business acumen and executive presence to convey credibility at all stages
Technology savvy and an innovative problem solver
A business, risk management, communications, or marketing degree is helpful

Requirements

Our cash compensation amount for this role is targeted to $140,000 to $180,000
Final offer amounts are determined by multiple factors including candidate location, experience, and expertise
Total compensation package includes stock options, benefits, and additional perks

Benefits

Culture fit is quintessential; we value learning and the ability to change our minds
We move fast and are eager to listen to our users
We are here to have fun and make a difference

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Manager @Federato

Customer Service

Salary 💸 $140,000 to $180,000	Remote Location USA
Job Type unspecified	Posted Apr 12, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.