[Hiring] Customer Success Manager @Renaissance
Apr 11, 2025 - Renaissance is hiring a remote Customer Success Manager. đź’¸ Salary: $68,000 - $93,500 base salary, plus bonuses. đź“ŤLocation: USA.
Role Description
We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes.
- Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
- Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
- Develop a communication cadence with customers to monitor account health and deliver student learning outcomes including but not limited to Quarterly Business Reviews
- Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
- Continuously self-educate about Renaissance’s products and solutions and the K-12 competitive landscape
- Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
- Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Renaissance
- Actively seeks to understand change and incorporate new processes and systems quickly and effectively
- Curate success stories from districts to broaden Renaissance’s efficacy resources
Qualifications
- You excel at building relationships—you establish rapport, listen, and earn your customers’ trust
- You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control
- You have a bias towards action and proactivity, and look to direct a situation rather than react
- You have strong technical skills; you like learning new software and techniques
- You convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly
- You are driven to exceed customer expectations
- You proactively work to mitigate churn and handle objections to renew and expand accounts
- You want to use your skills to help support teachers and students
- You are driven to exceed customer expectations through a myriad of communication strategies
- You have worked in Education and/or SaaS driving large account implementations
Requirements
- Must be authorized to work in the U.S. without restrictions
Benefits
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$68,000 - $93,500 base salary, plus bonuses
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 11, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
