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Customer Service
Customer Success Manager
@Granular Energy.com
[Hiring] Customer Success Manager @Granular Energy.com
Apr 05, 2025 - Granular Energy.com is hiring a remote Customer Success Manager. 💸 Salary: transparent based on seniority/location. 📍Location: Europe, Western Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing and growing relationships with our customers (energy utilities/suppliers) while ensuring smooth onboarding and ongoing success to maximize its value.
- Own and manage new customer onboarding processes, from kickoff to full adoption
- Be the primary point of contact for existing accounts, supporting their success and satisfaction
- Advise customers on usage of the platform, data-related questions, system and process integrations
- Offer first-level support, question answering, and debugging to our users (API usage troubleshooting, identification of data format issues and misunderstanding of data structures)
- Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams to ensure smooth project delivery and alignment
- Responsible for upselling, engagement, and/or deeper product usage
- Contribute to internal knowledge sharing and customer-facing materials (Knowledge Base articles, FAQs, onboarding docs, etc.)
- Represent the voice of the customer in internal discussions to help inform product and roadmap decisions
Qualifications
- A degree in science, technology, engineering, maths, physics, finance or engineering
- First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success
- Energy industry experience is preferred, but candidates from adjacent fields, including consulting and finance, are welcome
- Strong interpersonal and communication skills
- Confident project manager
- Highly organised with a good sense of prioritisation and follow-through
- Fluent English speaker
Requirements
- Experience in startups or remote-first teams (bonus)
- Background in the energy sector, climate tech, or sustainability (bonus)
- Familiarity with tools like Excel, Postman and SQL Help Scout (bonus)
- Analytical mindset and comfort working with light data in Excel, dashboards (bonus)
- Being passionate about team best practices, culture, welfare, and productivity (bonus)
Benefits
- Transparent salaries based on seniority/location
- Remote first: WFH, in our London office, or your local co-working space
- Three all-hands gatherings each year
- Minimum 30 days holiday (plus public holidays) and a paid volunteering day
- Physical & mental health: gym subsidies and access to therapy via Spill
- A home office set-up stipend and co-working space allowance or WFH compensation
- Equity: earn equity in a fast-growing company (BSPCE/EMI)
- Make your mark on an early-stage climate product in a high-impact space
DEI Statement
Granular Energy is dedicated to fostering diversity and nurturing talent. We encourage candidates who possess diverse perspectives to apply.
Our recruitment process
- 30-minute screening call with our People team
- 60-minute interview with our Commercial team
- 2-hour case study and interview with our Technical Solutions team and member of the exec team
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| 📍 | Be aware of the location restriction for this remote position: Europe, Western Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
transparent based on seniority/location
|
Remote
Location
Europe, Western Europe
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe, Western Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
