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Customer Service
Customer Success Manager
@Omilia
[Hiring] Customer Success Manager @Omilia
Apr 04, 2025 - Omilia is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a motivated, experienced, and technical Customer Success Manager (CSM) to lead value realization and transformation for our most strategic customers. The Customer Success Manager will act as the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers.
- Support Omilia’s key customers across the United Kingdom, Germany, and the rest of the European Union
- Engage with business stakeholders to collaboratively establish the program roadmap and the long-term value plan for the Omilia Cloud Platform (OCP)
- Troubleshoot technical issues and ensure the product is meeting the customer’s needs
- Drive value realization and adoption by leveraging the OCP to achieve business objectives
- Provide industry-specific recommendations on how to best leverage OCP technology
- Onboard customer to the OCP with initial use case(s)
- Create detailed and executable value plans
- Provide consulting and technical expertise to best leverage Omilia technology for business-oriented outcomes
- Perform regular health checks and identify opportunities to tie into the value plan
- Develop and maintain strong relationships with key stakeholders embedding OCP into strategic initiatives
- Leverage Omilia resources from cross-functional teams to provide customers with best-in-class service
- Mentor customers on increasing adoption of OCP
- Renew and expand OCP footprint within assigned accounts
Qualifications
- Relevant experience in customer success, technical account management, or technology consulting
- Strong business and technical acumen (ideal persona has consulting and SaaS experience)
- Technical background with the ability to quickly grasp and understand new technologies and systems
- Experience in driving large-scale transformation and implementations with strong program and project management skills
- Ability to navigate large global organizations and persuade key stakeholders through data, facts, and vision
- Possess a natural and consultative approach when engaging with senior stakeholders
- Strong communication skills and ability to translate Omilia use cases into customer business landscape
- Ability to develop a deep understanding of the Omilia product and how it has been implemented for specific customers
- Strong analytical skills to evaluate customer data and provide business insights and improvement opportunities
- Ability to support customers in multiple time zones including the United States
- Fluent in English and German
Requirements
- Experience with Contact Center and IVR solutions
- Experience in AI-related business
Benefits
- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear
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| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
