[Hiring] Customer Success Manager @AnywhereNow
Apr 04, 2025 - AnywhereNow is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Europe, USA, South Africa.
Role Description
At AnywhereNow we are looking for a Customer Success Manager who loves to build strong success-focused relationships with enterprise clients, and who excels in a fast-changing environment. The key focus of the Customer Success Manager role is to enable customers to achieve their desired outcomes by maximizing the value and adoption of our solutions, ensuring long-term satisfaction and retention.
- Create mutual success plans with customers
- Foster collaboration and enhance customer satisfaction
- Manage a smooth renewals process
- Be the voice of customers and understand their goals and challenges
- Lead efficient internal collaboration and understand key customer health metrics
- Identify areas to improve and proactively drive change
Qualifications
- At least 4 years of experience as a Customer Success Manager
- Demonstrated experience with a high or medium touch structured approach to Customer Success, engaged with senior client stakeholders
- Proven track record in establishing and delivering customer retention
- At least 5 years of work experience within the Software industry: SaaS, CPaas, UCaaS or CCaaS in a scale-up environment
Requirements
- Experience in Unified Communications, contact centers, and/or the Microsoft Teams tech stack would be useful
Benefits
- Currently, this role is remote
- Expect to work as a contractor until the legal entity in South Africa is established
- Once the office is operational, work on-site at least two days a week
- Flexibility in working shifts to cover regions such as Europe and the US
- Compensation for any irregular hours worked
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| 📍 | Be aware of the location restriction for this remote position: Europe, USA, South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Europe, USA, South Africa
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe, USA, South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
