[Hiring] Customer Success Manager @Crimson Education

Mar 25, 2025 - Crimson Education is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Taiwan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

This role involves coordinating, engaging, and facilitating the student’s journey with Crimson to help them achieve their goals.

Coordinate, engage, and facilitate the student’s journey with Crimson
Be the main point of contact for students and parents, linking them with the wider Crimson team
Advise the team on possible value add solutions to support the student
Provide the global team insights into local cultural nuances and demands
Keep up to date on student’s progress, and report back to the team regularly
Proactively manage and foresee issues by resolving complaints or escalations promptly

Qualifications

1-2 years experience in customer service, project management or a transferable role
Ability to build strong customer relationships with families through excellent customer service, high cultural awareness, and adaptability
High level of resilience and ability to thrive in a fast-paced startup environment
Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
Outstanding organizational skills, with excellent written and verbal communication skills
Collaborative, with an openness to give and receive feedback

Benefits

Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high performing and ambitious team
Radical Candor is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: Taiwan
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Manager @Crimson Education

Customer Service

Salary 💸 unspecified	Remote Location Taiwan
Job Type unspecified	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: Taiwan
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.