[Hiring] Customer Success Manager @Firemon
Mar 21, 2025 - Firemon is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
FireMon is looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth.
- Own the process of determining the desired outcomes for customers
- Drive time to value by ensuring adoption and measuring the value delivered
- Maximize customer experience by removing friction points along the customer journey
- Track and share outcome value internally and with customers
- Partner with customers for implementation of operational best practices using FireMon
- Manage implementation projects to completion while leading customers through onboarding efforts
- Act as a subject matter expert and contact for customers post-implementation
- Support operational readiness and regularly engage with customers
- Provide status updates of open Support and Development tickets
- Share upcoming release dates, trending issues, and upgrade recommendations
Qualifications
- 4+ years of Customer Experience (or Account Management) experience within the Network Security space (or equivalent)
- Excellent communication and organization skills
- Highly motivated self-starter who can work well within teams or individually
- Ability to explain technical subjects to non-technical personnel in large enterprises
- Proven ability to build credibility and trust with customers and internal stakeholders
- Experience maintaining valuable and outcome-based relationships with a diverse customer account base
- Passion for working with leading edge Security and Network Monitoring technologies
- Bachelor's degree in relevant field, or equivalent experience
- Willingness to travel based on customer and business needs
Requirements
- Active technical certification – CISSP level or similar industry related certification
- 3+ years of experience in technical project management, technical account management, Consulting, Sales Engineering, or similar customer facing role
- Bilingual Spanish or Portuguese and English language speaking, reading, and writing
Company Description
FireMon provides persistent network security for hybrid environments through a powerful fusion of real-time asset visibility, continuous compliance, and automation. Since creating the first-ever network security policy management solution, FireMon has delivered command and control over complex network security infrastructures for more than 1,700 customers.
Our customers have unique and complex security problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and find solutions to ensure their success.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 21, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
