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Customer Service
Customer Success Manager
@Arctiq
[Hiring] Customer Success Manager @Arctiq
Mar 18, 2025 - Arctiq is hiring a remote Customer Success Manager. 💸 Salary: competitive salary and performance-based incentives. 📍Location: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The client service manager for the managed security services provider (MSSP) plays a crucial role in ensuring client satisfaction and maintaining strong relationships. Their responsibilities typically involve a blend of customer service, technical understanding, and project management.
- Serving as the primary point of contact for assigned clients.
- Building and maintaining strong, long-term client relationships.
- Understanding client needs and expectations.
- Proactively addressing client concerns and issues.
- Ensuring that the MSSP's services are delivered according to agreed-upon service level agreements (SLAs).
- Monitoring service performance and reporting on key metrics.
- Coordinating with technical teams to resolve client issues.
- Managing service delivery projects and implementations.
- Providing regular updates to clients on service performance, security incidents, and other relevant information.
- Preparing and delivering reports on security posture and trends.
- Facilitating communication between clients and internal technical teams.
- Helping clients understand their security risks and vulnerabilities.
- Providing guidance on security best practices.
- Facilitating security awareness training.
- Identifying opportunities for upselling and cross-selling MSSP services.
- Supporting the sales team in client presentations and proposals.
- Helping to retain clients by ensuring satisfaction.
Qualifications
- Education in Information Security, or related field (or equivalent experience)
- Proven experience working in a managed services provider (MSP) or MSSP environment.
- Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM) can be a plus.
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving and troubleshooting abilities
Requirements
- Experience in the IT/Security Industry
- Knowledge of Service Level Agreements (SLAs)
- Ability to manage service delivery projects and implementations.
- Experience in coordinating with technical teams and managing timelines.
- Organizational skills are very important.
Benefits
- Competitive salary and performance-based incentives
- Outstanding health, dental, and vision insurance plans
- Retirement savings plan with employer matching
- Flexible work schedule and remote work options
- Professional development and training opportunities
- Collaborative and inclusive work culture with opportunities for career growth
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️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary and performance-based incentives
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
