[Hiring] Customer Success Manager @Owner
Mar 15, 2025 - Owner is hiring a remote Customer Success Manager. 💸 Salary: $80,000 - 90,000 usd plus equity. 📍Location: USA, Canada.
Role Description
Owner.com is growing quickly, and we are looking for a proactive and results-driven Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be on engaging with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks. Through your efforts, you will aim to generate brand ambassadors and uncover expansion opportunities to drive growth.
As a key player in the customer experience, you will have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.
Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.
This role is 100% remote and can be based anywhere in the United States or Canada.
Qualifications
- 2+ years of experience in a Customer Success or Account Management role.
- Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.
- Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team.
- A commitment to personal growth and continuous development.
- Bonus: Experience working in a restaurant, bringing additional perspective to the role.
Requirements
- Excel in maintaining a high volume of daily calls and meetings while effectively managing their time.
- Demonstrate strength in objection handling and deescalating challenging conversations.
- Can quickly context-switch to address diverse customer needs with ease.
- Are skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions.
- Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers.
- Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn.
- Are solution-oriented, with a big-picture perspective that drives long-term success.
- Possess grit, adaptability, and the ability to navigate ambiguity with confidence.
Benefits
- The estimated base salary for this role is $80,000 - 90,000 USD plus a generous equity pre-IPO equity package.
- Comprehensive health coverage.
- Work from anywhere (100% remote workplace).
- Unlimited PTO - plus extra fun perks!
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$80,000 - 90,000 usd plus equity
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
