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Customer Service
Customer Success Engineer
@Descope
[Hiring] Customer Success Engineer @Descope
Apr 03, 2025 - Descope is hiring a remote Customer Success Engineer. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves ensuring the success and satisfaction of customers as they integrate and implement Descope's authentication services.
- Advocate for Customer Success: Partner with customers to understand their goals, challenges, and technical needs. Provide guidance and technical direction to help them integrate and implement Descope's services successfully.
- Own the Implementation Process: Lead customers and prospects (POCs) through the end-to-end implementation process, assisting with planning, designing, and deploying Descope into their applications. Troubleshoot and resolve integration challenges to ensure a seamless experience.
- Champion the Customer Voice: Gather and communicate customer feedback to internal teams, including product management and engineering, to prioritize features and product improvements that address customer needs.
- Provide Training and Enablement Support: Design and deliver training sessions to enable customers and their teams to become proficient in Descope's features. Serve as the go-to technical expert for troubleshooting, advanced use cases, and technical enablement throughout the customer journey.
- Collaborate Across Teams: Work closely with product management, engineering, and marketing to ensure a unified customer experience. Prepare resources and guidance for customers to support new feature launches and updates.
- Build Long-term Relationships: Act as a trusted advisor to customers post-sales, ensuring their continued success and satisfaction with Descope's authentication solutions.
Qualifications
- Extraordinary interpersonal skills: Ability to communicate effectively, build rapport, and explain complex technical concepts to diverse audiences in written and verbal forms.
- 3+ years of experience working with customers: Proven ability to support enterprise and startup customers through software implementation processes with a hands-on approach. Skilled in managing implementation programs at both the project and technical levels.
- Frontend/Backend Web development experience: Proficiency in modern web development frameworks and languages, such as JavaScript (ReactJS, NodeJS, NextJS), Golang, or Python. Experience building and deploying scalable web applications.
- Mobile development experience: Hands-on experience with mobile application development using Swift (iOS) and/or Kotlin (Android). Familiarity with mobile app architecture, debugging, and performance optimization.
- Authentication/Authorization expertise: Strong understanding of AuthN and AuthZ concepts and authentication methods and protocols.
- Technical enablement and documentation skills: Ability to create clear, concise, and engaging technical resources, such as guides, KB articles, and example code, to support customer success.
- Demonstrated problem-solving skills: Ability to troubleshoot and resolve technical challenges during implementation, ensuring a seamless customer experience.
Company Description
Descope CIAM platform helps organizations easily create and customize their entire user journeys (authentication, authorization, MFA, identity management) using no / low code workflows.
- Founded in 2022
- Offices in Los Altos, CA and Tel Aviv, Israel
- Raised $53M in seed funding led by Lightspeed and GGV Capital
- Named in the inaugural Redpoint InfraRed 100
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
