[Hiring] Customer Success Director @Fairmarkit
Feb 28, 2025 - Fairmarkit is hiring a remote Customer Success Director. 💸 Salary: $125-178k ote salary + benefits. 📍Location: USA.
Role Description
The Customer Success Director serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Fairmarkit solutions. This is an individual contributor role. You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutions.
- Develop and maintain strong relationships at all levels within the customer organization
- Develop, deliver, and execute customer success plans which define key outcomes and measures for success
- Develop proficiency with all Fairmarkit solutions
- Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
- Be the customer's key point of contact throughout the entire customer life cycle
- Drive customer adoption through training and change management best practices
- Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
- Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
- Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
Qualifications
- 5+ years of Customer Success experience in the enterprise SaaS software space
- A proven track record of successfully carrying a quota in prior roles
- Prior experience in enterprise procurement, including an understanding of P2P solutions, processes, and workflows highly desired (SAP, Ariba, Oracle, Coupa)
- Experience with the development, execution, and ongoing analytical review of Customer Success plan performance
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users
- A proven background in driving projects to completion, with a plus to Agile/Scrum experience
- Excellent verbal and written communication and in-person and virtual presentation skills
- Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets
- Ability to work independently and to collaborate effectively across functions
- Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales
- Bachelors' degree in a related field
Requirements
- For this role we are looking for a candidate based on the East Coast in the United States
- The compensation range for this position is between $125-178K OTE salary + benefits, and is dependent on years and depth of experience and the location you reside
- Remote work opportunities may be limited to designated states
- Fairmarkit uses E-Verify to confirm employment authorization in the USA
Benefits
- Headquartered in Boston, and backed by a $35.6M Series C co-led by OMERS, Highland, Notable Capital, Insight Partners, and ServiceNow
- We are looking for exceptional candidates who want to help grow our company into a global enterprise and make their mark on the B2B tech industry
- Come soar to new heights with us!
Company Description
Fairmarkit is the #1 autonomous sourcing platform revolutionizing the way all organizations buy & sell. Fairmarkit equips procurement teams with automation, AI, and GenAI so they can source more competitively at scale. Our solutions for tail spend and strategic sourcing help innovative procurement teams reduce cycle times, drive out costs, meet ESG/Diversity targets, and provide a better stakeholder experience to internal partners and suppliers. Fairmarkit has been recognized with awards by organizations such as Gartner and IDC, and is backed by strategic investors like Notable Capital, Insight Partners, 1984.VC, and Newfund.
Fairmarkit is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$125-178k ote salary + benefits
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Remote
Location
USA
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|
Job Type
unspecified
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Posted
Feb 28, 2025
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
