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Customer Service
Customer Success Associate
@Policyfly
[Hiring] Customer Success Associate @Policyfly
Mar 29, 2025 - Policyfly is hiring a remote Customer Success Associate. 💸 Salary: competitive salary. 📍Location: USA, UK, Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves delivering a best-in-class experience to clients and their insurance agents as usage of our platform continues to grow.
- Understand how PolicyFly is configured for each customer and communicate with customers to help support their work
- Document user-experience and pricing test scenarios
- Explore and activate new support workflows that improve the efficiency of our customers or increase the growth potential of their insurance programs
- Manage weekly, monthly, or quarterly regroup meetings with each customer
- Plan, manage, and test customer requests for new features and/or bug reports
- Record and tag customer support feedback and interviews
- Manage analytics and reports that summarize key insights about the growth of customer programs on PolicyFly
Qualifications
- 4-year college degree
- United States/Canada/UK residence only
- Exceptional verbal and written communication skills
Requirements
- Familiarity with the basics of Excel
- Some experience (i.e. internship or job) or demonstrated interest in insurance and/or financial services
- Some experience (i.e. internship or job) or demonstrated interest in enterprise software
Benefits
- Competitive salary
- Health insurance including medical, dental, and vision
- 401k plan with 4% matching
- Remote-first company
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| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary
|
Remote
Location
USA, UK, Canada
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, UK, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
