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Customer Success Assistant @Manila Recruitment

[Hiring] Customer Success Assistant @Manila Recruitment

Apr 03, 2025 - Manila Recruitment is hiring a remote Customer Success Assistant. đź’¸ Salary: unspecified. đź“ŤLocation: Philippines.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made.

  • Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software.
  • Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc.
  • Providing a rapid response to customer support queries via Intercom help desk, by either:
    • Resolving simple requests immediately
    • Investigating and solving more complex requests
    • Logging a bug report in JIRA for the development team to address.
  • Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app.
  • Conducting account “health checks” to determine how well customers are using the software, so the team can deliver targeted support and solutions.
  • Actioning subscription changes such as upgrades, downgrades, or cancellations.
  • Helping to keep the documentation updated as features change and evolve.

Qualifications

  • Minimum of 3 years of experience in Customer Success/IT Chat Support or a similar role required; candidates with experience in the mortgage broking industry are also highly desirable, even if not specifically in a Customer Success role.
  • Strong customer service or chat support experience in the IT industry will also be considered if there is no mortgage broking experience.
  • Experience working in the broking, banking, and finance industries is highly preferred. The BPO industry will also be considered if the accounts handled are the same as those in the mentioned industries.
  • A very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous. Proficiency in the use of other ticketing systems will also be considered.
  • Excellent attention to detail and comfort with spreadsheets and data.
  • Strong written and verbal communication.
  • Troubleshooting and problem-solving.
  • Ability to be proactive.
  • “Can-Do" attitude.
  • Excellent English communication skills, both written and verbal.
  • Experience with technical support or training is useful but not essential.
  • Experience with loan processing or finance is useful but not essential.

Requirements

  • Permanent job type.
  • Full-time employment type.
  • Schedule: Monday - Friday, rotating shifts that start from 6AM – 8AM PH with a requirement of 8 hours of work, exclusive of lunch break.
  • Location: Work from home.
  • Industry: Financial Services.

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Back to Remote jobs  >   Customer Service
Customer Success Assistant @Manila Recruitment
Customer Service
Salary đź’¸ unspecified
Remote Location
Philippines
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 54,865 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Philippines
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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