[Hiring] Customer Success @Moises
Mar 28, 2025 - Moises is hiring a remote Customer Success. 💸 Salary: competitive pay. 📍Location: Brazil.
Role Description
This role involves engaging with our growing community of musicians, assisting users through social media direct messages and app store reviews to provide exceptional support.
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User Interaction & Support
- Social Media Engagement: Respond to user inquiries via social media DMs, providing timely support and escalating complex issues when needed.
- App Store & Play Store Reviews: Monitor and respond to reviews, ensuring users feel acknowledged and valued.
- Analysis & Reporting: Track and report user issues, response times, and satisfaction levels to drive improvements.
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Automation & Efficiency
- Automation of Responses: Develop and optimize automated responses for social media and store reviews to enhance efficiency.
- Data-Driven Improvements: Use insights from user interactions to refine processes and engagement strategies.
Qualifications
- 2+ years in customer support, social media management, or a similar role, preferably in tech or music.
- Proficiency in social media tools and CRM systems.
- Strong analytical and problem-solving abilities.
- Fluent in English (proficiency in Portuguese, Spanish, or other languages is a plus).
- Familiarity with user experience strategies and support technologies.
Requirements
- Detail-oriented with the ability to resolve issues efficiently.
- Leverages analytics to improve engagement and support.
- Clear and concise in delivering information.
- Works independently while collaborating with the team.
- Passionate about music and familiar with the Moises app.
Benefits
- The opportunity to be at the forefront of the convergence between technology and music.
- A chance to build and scale CS in a growing company.
- Competitive Pay.
- Flexible Paid Time Off.
- Paid parental leave.
- Access to online courses and masterclasses.
- A dynamic, creative, and supportive work environment with a diverse team of talented professionals.
Company Description
At Moises, we’re revolutionizing the music industry with AI-powered tools that empower musicians to create, learn, and collaborate. You’ll be part of a team dedicated to delivering an outstanding user experience and making a real impact on how musicians interact with technology.
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| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
competitive pay
|
Remote
Location
Brazil
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Brazil |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
