Customer Solutions Engineer @Anomalo

[Hiring] Customer Solutions Engineer @Anomalo

Mar 06, 2025 - Anomalo is hiring a remote Customer Solutions Engineer. 💸 Salary: $160,000 - $205,000 plus meaningful equity. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Customer Solutions Engineer at Anomalo, you will be responsible for helping customers configure and integrate our data quality platform for their business. You will lead architecture discussions, conduct implementation & configuration sessions, and coordinate with engineering resources to drive best practices across our customer deployments.

Manage any post-sales activities related to the implementation, configuration, and ongoing support of customer environments in either SaaS or in-VPC environments.
Collaborate across Anomalo teams to ensure a seamless transition from pre-sales to post-sales to provide the best end-to-end customer onboarding experience.
Conduct architecture & implementation best practices training sessions with customers.
Provide customers with best practices for integrations, along with documentation to enable self service.
Own and resolve support cases through effective troubleshooting, gathering appropriate data, and consulting with internal teams.
Partner with engineering and application teams in the development of new products or enhancements.
Build support tooling and scale internal processes to enhance Anomalo’s products and services.

This is not a traditional help desk or ticket-based support role. Instead, you will work proactively with customers to ensure smooth deployments and adoption of Anomalo’s platform.

Qualifications

5+ years working in external customer support or in a customer-facing engineering or support capacity, preferably in an enterprise software/SaaS high-growth environment.
Strong ability to translate technical concepts for non-technical stakeholders while also engaging deeply with technical users.
Proactive problem-solver with the ability to anticipate customer needs, think beyond immediate issues, and debug at various levels of the stack.
Experience managing support cases from triage to resolution, balancing multiple tasks, and staying organized in dynamic environments.
Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments.

Requirements

Containerized Applications: Proficiency in deploying and troubleshooting applications using Docker and Kubernetes.
Cloud & On-Prem Technologies: Experience with AWS, Azure, GCP, and OpenShift.
Identity Management: Familiarity with SAML, OAuth, and other enterprise authentication methods.
Scripting, Automation & API Integrations: Ability to read and write basic scripts using Bash, Python, or similar languages for automating tasks and troubleshooting.
Experience working with APIs (REST) for data integrations and automation workflows.
Familiarity with scripting API calls for tasks like data ingestion, system integrations, or automating repetitive workflows.
Architecture Diagrams & Documentation: Experience with tools like Lucidchart or draw.io for diagramming customer environments.
Data Warehousing: Knowledge of cloud-based data warehouses such as Databricks and Snowflake.

Benefits

Make An Impact: Join a growing company that delights our customers.
A values-driven, open and transparent culture that supports autonomy and growth.
Fully Remote: We offer a generous $1,000 stipend to ensure your remote office is comfortable.
Quarterly Onsites: Company-wide offsite each quarter.
Generous Time Off: Enjoy 17 company holidays and unlimited vacation time.
Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans.
Family Comes First: 16 weeks of parental leave with full pay.
Investment in the company & your future: Every employee is granted a meaningful equity package.

Location & Travel

Remote (United States) – Pacific Time Zone.
Occasional on-call responsibilities; candidates must be comfortable with on-call rotations to meet customer SLAs.
Quarterly travel required for company offsites and approximately 15% travel for customer meetings.

Salary Range

The estimated annual salary range for this role is $160,000 - $205,000 plus meaningful equity.

What we value

Rational Optimism - We rely on each other to make principled decisions backed by data and logic.
For & By All - Diverse, inclusive teams build better products that represent the needs of our customers.
Own It - We champion ownership, and we take accountability for our work.
Opacity Zero - Transparency enables our autonomous and fact-driven culture.
Outcomes > Hours - People should work when and where they will be most productive.
YOLO - Life's too short not to have fun at work.

Similar Remote Jobs

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »

Unlock 54,353 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Customer Solutions Engineer @Anomalo

Customer Service

Salary 💸 $160,000 - $205,000 plus meaningful equity	Remote Location USA
Job Type full-time	Posted Mar 06, 2025

Apply for this position Unlock 54,353 Remote Jobs

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Solutions Engineer Apply for this position Unlock 54,353 Remote Jobs

Get daily remote job opportunities in your inbox

[Hiring] Customer Solutions Engineer @Anomalo

Similar Remote Jobs

More jobs at Anomalo

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search