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Customer Service
Customer Service Representative
@IHA Independent Health Association, Inc.
[Hiring] Customer Service Representative @IHA Independent Health Association, Inc.
Apr 03, 2025 - IHA Independent Health Association, Inc. is hiring a remote Customer Service Representative. 💸 Salary: $19/hr. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Service Representative (CSR) is responsible for displaying confidence, passion for service, and practicing empathetic listening while connecting to Independent Health members.
- Actively listens, assesses needs and utilizes system tools and resources to address and resolve inquiries.
- Makes appropriate process or regulatory determinations and follows escalation procedures when deemed appropriate.
- Researches complex issues pertaining to benefits, claims, plans, and eligibility across multiple databases.
- Engages with members confidently and compassionately.
Qualifications
- High school diploma or GED required.
- Prior experience and success working in a customer service focused environment required.
- Previous experience working in a call center preferred.
- Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred.
- Excellent written and verbal communication skills.
- Ability to communicate with internal and external customers effectively and efficiently.
- Must be able to work collaboratively.
- Ability to think critically and listen with intent to understand.
- Ability to adapt behavior based on constructive feedback to improve job performance.
- Proficient in problem solving and ability to prioritize accordingly.
- Microsoft Office experience required with the ability to talk and type simultaneously.
- Must demonstrate proficiency in balancing keyboard accuracy with speed.
- Strong organizational and time management skills.
- Ability to assume responsibility and maintain confidentiality.
- Strong sense of accountability is required.
- Flexibility to work additional hours as required by department.
- Flexibility in shift assignment required.
- Must have availability to work a shift between 8:00 a.m. and 8:00 p.m. during normal business hours.
- Weekend shifts and holidays may occasionally be required.
- Ability and willingness to meet with customers face to face at alternate locations when business needs require.
- Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.
Requirements
- Provide excellent customer service when responding to customers and de-escalate customers as needed.
- Relay accurate and up-to-date information on policies and procedures and communicate a successful resolution to inquiries.
- Document all calls accurately and timely.
- Escalate issues to the appropriate resources as outlined in policy and procedure guides.
- Meet or exceed all quality, productivity, accuracy, and call identification goals as stated in the most current departmental policy.
- Maintain technical knowledge regarding Independent Health’s contracts and benefits and working knowledge of policies, procedures, and updates daily.
- Attend required training sessions as needed (including remote and onsite learning).
- Provide accurate and up-to-date information to all customers by documenting all pertinent information into appropriate systems to meet regulatory agency standards.
Benefits
- Medical, Dental, Vision, 401K, and paid time off (PTO), including company paid holidays.
- Compensation may vary based on factors including but not limited to skills, education, location and experience.
- Associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$19/hr
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
