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Customer Service
Customer Service Representative
@Integon Services Co
[Hiring] Customer Service Representative @Integon Services Co
Apr 03, 2025 - Integon Services Co is hiring a remote Customer Service Representative. 💸 Salary: up to $24,000 mxn monthly before taxes. 📍Location: Mexico.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.
- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks, and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most situations independently, resolve conflicts, and empathize with customers.
- Provide feedback when training needs are identified.
- Promote teamwork through reliability and group cohesion.
- Suggest process improvements to leadership.
Qualifications
- High School Diploma/ GED
- Call Center experience (Preferred)
- Insurance industry knowledge (Preferred)
Requirements
- Fully Bilingual (English/Spanish)
- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
- Able to multitask and manage multiple systems daily.
Benefits
- For this position, we offer up to $24,000 MXN monthly before taxes.
- Start date: May 16th, 2025
- Last day to apply: April 25th, 2025
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| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
up to $24,000 mxn monthly before taxes
|
Remote
Location
Mexico
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
