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Customer Service Representative @Enterprise Call Center

[Hiring] Customer Service Representative @Enterprise Call Center

Mar 16, 2025 - Enterprise Call Center is hiring a remote Customer Service Representative. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently.

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the proper methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • Excellent customer service abilities
  • Track record of over-achieving quota
  • Good phone etiquette and communication skills
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in English
  • Strong data entry skills
  • Computer skills
  • Experience with outbound calling
  • Analytical skills
  • Multilingual or bilingual proficiency is a plus
  • Sales and upselling experience preferred
  • Spanish language proficiency is advantageous
  • At least 18 years old
  • High school diploma or GED
  • Authorized to work in the United States
  • US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Benefits

  • Paid Training
  • Paid Time Off
  • Flexible Schedule
  • Telehealth Care Plan
  • Training & Development
  • Advancement Opportunities

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Before You Apply
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Service Representative @Enterprise Call Center
Customer Service
Salary 💸 unspecified
Remote Location
USA
Job Type part-time
Posted Mar 16, 2025
Apply for this position Unlock 52,281 Remote Jobs
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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