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Customer Service
Customer Service Representative
@Enterprise Call Center
[Hiring] Customer Service Representative @Enterprise Call Center
Mar 16, 2025 - Enterprise Call Center is hiring a remote Customer Service Representative. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently.
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the proper methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications
- Excellent customer service abilities
- Track record of over-achieving quota
- Good phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in English
- Strong data entry skills
- Computer skills
- Experience with outbound calling
- Analytical skills
- Multilingual or bilingual proficiency is a plus
- Sales and upselling experience preferred
- Spanish language proficiency is advantageous
- At least 18 years old
- High school diploma or GED
- Authorized to work in the United States
- US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Benefits
- Paid Training
- Paid Time Off
- Flexible Schedule
- Telehealth Care Plan
- Training & Development
- Advancement Opportunities
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
part-time
|
Posted
Mar 16, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
