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Customer Service
Customer Service Coordinator
@Informa Group Plc.
[Hiring] Customer Service Coordinator @Informa Group Plc.
Apr 11, 2025 - Informa Group Plc. is hiring a remote Customer Service Coordinator. đź’¸ Salary: $45,000 - $50,000 per annum. đź“ŤLocation: USA.
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Role Description
As a Customer Service Coordinator, you will play a vital role in ensuring our attendees have exceptional experiences. This remote position offers the flexibility of working from home while requiring on-site presence at select events throughout the year. Additionally, you will provide remote support for various events as needed. We are seeking a dedicated individual based in the United States who is ready to contribute to our dynamic team.
- Deliver outstanding service via email and in-person interactions to provide the ultimate fan experience.
- Be prepared to travel to see our shows in action and provide on-site customer service as needed.
- Collaborate closely with the Operations and Marketing Departments to resolve customer and ticketing issues.
- Work with the Marketing team and ticket platform provider to identify and implement enhancements and new initiatives to improve the fan experience.
- Provide appropriate solutions and alternatives within time limits, ensuring follow-up and escalation when necessary.
- Assist with the placement of orders, refunds, upgrades, or exchanges.
- Manage a large volume of incoming emails and advise on company/show information.
- Offer assistance and propose options for accessibility requests.
- Keep accurate records of customer interactions and file necessary documents.
- Follow communication procedures, guidelines, and policies.
- Compile reports on overall customer satisfaction, ticketing, and other relevant areas as required.
- Assist with admission ticket builds and Will Call requests.
- Support the RFID badge ordering and fulfillment process.
- Bring new ideas, problem-solve, and support the execution of initiatives to enhance our evolving shows across the portfolio.
- Continuously contribute to the ongoing improvement of the overall FAN EXPO experience.
- Other duties as required.
Qualifications
- Proven experience in a customer service role, preferably within the events industry.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel and be on-site at select events throughout the year.
- Proficient in using customer service software and other relevant tools, such as Zendesk, Word, and Excel.
- Exceptional problem-solving skills and attention to detail.
- Positive attitude, strong work ethic and team player.
- Located in the United States.
Benefits
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns.
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
- Broader impact: take up to four days per year to volunteer, with charity match funding available too.
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount.
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more.
- Recognition for great work, with global awards and kudos programs.
- As an international company, the chance to collaborate with teams around the world.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$45,000 - $50,000 per annum
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 11, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
