Customer Service Agent @Doccla

[Hiring] Customer Service Agent @Doccla

Mar 26, 2025 - Doccla is hiring a remote Customer Service Agent. 💸 Salary: £28,000 (+ £1,000 for german fluency). 📍Location: UK, Germany.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting our patients and clinicians for both our German and UK market.

Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
Clearly communicate with both clinicians and patients via phone calls and emails
Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
Securely and sensitively handle confidential patient data within a highly regulated environment
Be a support network for colleagues during challenges and mentor and coach new joiners to the team
Share successes, challenges and ideas to ensure our patients remain the focal point of our business

Qualifications

Previous healthcare experience preferable but not required
Humble, positive and committed attitude
Collaborative and reliable team player
Fluent and proficient in both English and German
Excellent verbal and written communication skills
Full time availability, working 5 days per week inclusive of rotational evenings (earliest shift starts at 8am, latest shift finishes at 9pm), weekends and bank holidays
Access to reliable WiFi network able to support clear video calling
Proficient in operating computer systems and related technology
Previous experience using a Customer Service CRM system, such as Zendesk
Capable of learning new systems and software
An individual who enjoys the experience of working in a fast paced and constantly changing environment

Requirements

Benefits

25 days of annual leave plus up to 8 bank holidays per year
Flexibility to buy or sell holidays back to the company
Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life
£200 remote working stipend to enhance your home office
Employee stock options
4% pension on full basic pay
4x basic pay for Life insurance
Private health insurance
4 months full pay for the birthing person
4 weeks full pay for the non-birthing person
Sick pay
Daily lunch provided at HQ (if not remote)
Pet-friendly office (if not remote)
£500 Learning & Development budget per employee
Cycle to work scheme
24/7 online GP appointments via Smart Health
Mental health support
Nutrition advice
Fitness plans
Second medical opinions
Health checks

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: UK, Germany
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Service Agent @Doccla

Customer Service

Salary 💸 £28,000 (+ £1,000 for german fluency)	Remote Location UK, Germany
Job Type full-time	Posted Mar 26, 2025

️

📍	Be aware of the location restriction for this remote position: UK, Germany
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.