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Customer Service
Customer Retention Specialist
@TalentPop App
[Hiring] Customer Retention Specialist @TalentPop App
Apr 09, 2025 - TalentPop App is hiring a remote Customer Retention Specialist. 💸 Salary: up to $4 usd per hour. 📍Location: Indonesia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Join Our Team as a Customer Retention Specialist (Voice and Chat)! Work to retain customers by resolving concerns and providing exceptional service through voice and chat!
Why You'll Love This Role:
- You'll be the friendly voice and helpful support that our clients rely on.
- Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.
What You'll Do:
- Assist Customers: Provide exceptional support via inbound calls, chat, and email.
- Solve Problems: Troubleshoot issues effectively and find quick resolutions.
- Understand Needs: Personalize interactions to build strong customer relationships.
- Collaborate: Work closely with your team to enhance the customer experience.
- Improve Processes: Offer feedback to refine our service quality.
Qualifications
- 1+ Year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
- Proficient in Excel or Google Sheets.
- Calm and solution-focused under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Requirements
- Personal PC or laptop with a minimum i5 processor.
- Stable internet connection with at least 15 Mbps upload and download speeds.
Benefits
- Up to $4 USD per hour with annual increases.
- Comprehensive health and dental coverage.
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup.
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️
| 📍 | Be aware of the location restriction for this remote position: Indonesia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
up to $4 usd per hour
|
Remote
Location
Indonesia
|
|
Job Type
full-time
|
Posted
Apr 09, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Indonesia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
