[Hiring] Customer Experience Representative @Playaway Products
Apr 04, 2025 - Playaway Products is hiring a remote Customer Experience Representative. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Playaway Products team is hiring a Full-Time Customer Experience Representative to help support our growing business! This role will focus on providing exceptional customer support to public libraries and PreK-12 schools, while also building and maintaining internal relationships with our Account Managers and internal stakeholders.
We're looking for a dynamic candidate who thrives in a fast-paced environment and excels at managing multiple tasks with efficiency. The ideal candidate is passionate about literacy and education, with a strong ability to problem solve, communicate clearly, and is dedicated to providing an exceptional customer experience.
- Provide thorough, customized solutions and world-class support as the first line of inbound communications through channels including answering phones, managing e-mail responses, and monitoring our live chat tool.
- Manage business order needs including order entry, tracking and shelf-ready processing.
- Develop and maintain strong relationships with our Public Library and PreK-12 Account Managers and other internal partners to align on effective resolutions and messaging, depending on the needs of the customer.
- Facilitate business critical information and customer data updates within our Customer Relationship Management (CRM) tools.
- Provide customer training and education on Playaway Products and web properties.
- Quick adoption and mastery of our internal CRM, NetSuite and our customer support software, Zendesk.
Qualifications
- Superior critical thinking and problem-solving skills.
- Proactive professional with a strong ability to take ownership of tasks and responsibilities.
- Positive person with an optimistic mindset.
- Friendly and professional contributor with excellent written and verbal communication skills.
- Tech savvy with a proficiency in smart-devices and computers.
- Meticulous attention to detail.
- Proficient in Microsoft Office applications including OneDrive, Word, PowerPoint, Excel and Outlook.
- Strong organizational skills with the ability to shift focus in our fast-paced environment.
- Works well independently and as a team player to achieve both personal goals and strategic team goals.
Benefits
- Comprehensive benefits program including Medical/Prescription drug insurance, Dental, Vision.
- Health Care/Dependent Care Flexible Spending Account, Health Savings Account.
- Pre-Tax and Roth 401(k).
- Short and Long-Term Disability Insurance, Life/AD&D Insurance.
- Student Loan Repayment Program, Educational Assistance.
- Generous paid time off.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
