[Hiring] Customer Care Specialist @Quenchwater
Apr 15, 2025 - Quenchwater is hiring a remote Customer Care Specialist. 💸 Salary: salary, commission, benefits, and incentive awards. 📍Location: Northern America.
Role Description
The Hybrid Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty.
- Answer incoming customer calls in a professional and courteous manner
- Field customer inquiries via phone or through electronic inquiries
- Document and update customer records in the database during and after each call
- Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
- Meet or exceed all position key performance indicators/metrics (KPI’s)
- Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
- Follow call scripts and guidelines while maintaining a natural and empathetic conversation
- Stay updated on company policies, product updates, and trainings
Qualifications
- Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
- Must be able to exhibit empathy and understanding over the phone and email
- Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
- Ability to communicate clearly and professionally, both verbally and in written correspondence
- Strong attention to detail
- Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus
Benefits
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- 15 days PTO and 10 paid Holidays
- Quench offers salary, commission, benefits, and incentive awards
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
salary, commission, benefits, and incentive awards
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Apr 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
