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Customer Service
Customer Care Specialist
@Anserve
[Hiring] Customer Care Specialist @Anserve
Mar 29, 2025 - Anserve is hiring a remote Customer Care Specialist. 💸 Salary: $16.00 per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints. This position is fully remote.
- Manage client inquiries and schedule appointments
- Assist with various script related tasks
- Handle each interaction with care, professionalism, and a strong attention to detail
Qualifications
- High School Diploma or GED Required
- Prior Call Center Experience: Preferred, but not required
Requirements
- Proven work experience as an Appointment Setter, Call Center, or similar role
- Excellent communication skills including active listening
- Service-oriented and able to discern the caller’s reasons
- Proficient with Amtelco platform, and/or able to learn efficiently
- Optimistic and creative in “getting the job done” when times are difficult
- Demonstrated ability to work effectively in a remote environment with high dependability
- Disciplined in a remote environment, with a demonstrated dependability
- Enthusiastic about learning and driven towards continuous self-improvement
- Familiarity with contact center software and Microsoft Office suite is a plus
- Bilingual a plus
Benefits
- Base compensation range is $16.00 per hour
- 401k with up to 4% Employer match
- Health Premium covered generously
- Dental, Vision, Accident, Critical Illness
- Generous PTO package
- Tuition Reimbursement
- Referral Bonus
- Professional Training Environment
- Work with an Award-Winning Team
- Flexible Working Conditions
- A Family-Owned Company
- Advancement Opportunities
- Manager Development Programs
- Monthly Rewards/ Incentives
- Biannual Industry Rewards
Job Purpose
As a Customer Care Specialist, you will be the first point of contact for our callers, providing exceptional customer service and ensuring a positive and professional experience.
Duties/Responsibilities
- Answering Calls: Communicate clearly and precisely, ensuring that clients fully understand the information provided
- Full Understanding of Pinnacle / Amtelco Platform: Utilize our platform effectively to manage incoming calls
- Provide Support: Offer comprehensive support to callers by understanding their needs and providing accurate information
- Appropriate Direction of Inquiries: Direct callers’ questions and complaints to the appropriate department or individual
- Appointment Setting: Schedule consultations between callers and clients, ensuring proper procedures for every account
- Maintain High Standards: Consistently uphold a high standard of customer service
- Discern Situations: Quickly assess and understand various caller situations
- Adhere to Policies: Abide by Anserve’s Quality Assurance policy
- Continuous Improvement: Actively seek feedback and engage in continuous self-improvement
- Performs Other Duties as Assigned: Flexibility to take on additional responsibilities as needed
Supervisory Requirements
- None
Travel Requirements
- This position does not require traveling
Physical Requirements
- Regularly required to sit, talk, use repetitive motion, type, and hear
- Regularly required to actively listen and use extensive verbal communication with callers
- Regularly read fine print on colored screens
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$16.00 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 29, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
