[Hiring] Customer Care Specialist @Veracyte
Mar 26, 2025 - Veracyte is hiring a remote Customer Care Specialist. 💸 Salary: $27 - $31 usd. 📍Location: USA.
Role Description
As a Customer Care Specialist, you will be the cornerstone of our customer care team. Your primary mission is to ensure that healthcare providers and patients receive unparalleled service and support. You will handle customer inquiries with empathy, professionalism, and efficiency. By actively collaborating with internal teams such as Sales, Laboratory, and Billing, you will resolve issues promptly and enhance the overall customer experience.
- Order Management: Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers.
- Physician Outreach: Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues.
- Inbound Calls: Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support.
- Collaboration: Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive professional relationships.
- Trend Analysis: Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.
Qualifications
- A bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
Requirements
- Repetitive movement of hands, arms, and legs
- Repetitive movement of fingers (typing and/or writing)
- Sitting, with occasional walking, standing, stooping and moving about
- Exposure to general office environment conditions
- Talking and hearing
- Occasionally required to lift up to 25 pounds
Benefits
- Competitive compensation and benefits
- Opportunities for career growth
- Commitment to fostering an inclusive workforce
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$27 - $31 usd
|
Remote
Location
USA
|
|
Job Type
full-time
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Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
