[Hiring] Customer Care Service Manager @USA GPC Genuine Parts Company
Apr 01, 2025 - USA GPC Genuine Parts Company is hiring a remote Customer Care Service Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
This role drives positive customer experience and repeat business. It involves interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Supervises the keeping of records within a company standard system of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolves customers' ordering, shipping, and billing complaints by performing activities to resolve the problem.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
- Contacts customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Recommends improvements in products, services, delivery, shipping, or billing methods and procedures to prevent future problems.
- Solicits repeat and add-on sales of new or additional services or products.
- Manages customer satisfaction through a reach-out program.
- Confers with customers by telephone, email, or in person to provide information.
Qualifications
- Bachelor's degree or equivalent experience a plus, with emphasis in related discipline (business, supply chain, accounting).
- HS Diploma or equivalent required.
- 4 years + of relevant experience with customer relations, customer service, and accounting/back office with increasing levels of responsibility.
- Must be able to work in a team environment.
- Must be detail-minded.
- Must be able to problem solve and make decisions.
- Must have excellent phone skills and great communication skills.
- Must have complaint handling skills.
- Able to speak clearly and listen attentively.
- Must be self-motivated and have clear handwriting skills.
- Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
- Must demonstrate professional business etiquette.
- Must know Internet Explorer/web navigation.
- Must know PCs/Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
- Must know Outlook.
- Must know Microsoft Excel (basic formulas and workbook setup).
- Must know Microsoft Word (including object insertion).
- Document management systems experience is a plus.
- Must know office equipment (copying, scanning).
- Experience with incident tracking systems a plus.
Company Description
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
Similar Remote Jobs
More jobs at USA GPC Genuine Parts Company
-
All others unspecified USAApr 02, 2025
-
All others unspecified USAApr 01, 2025
-
All others unspecified USAApr 01, 2025
More Customer Service jobs
-
Customer Service unspecified USAApr 04, 2025
-
Customer Service $62,460 - $69,400, with potential bonuses USAApr 04, 2025
-
Customer Service unspecified UK, Germany, Portugal +1 moreApr 04, 2025
More jobs in USA
.png?1736346056){kind=logo}
Kickstart Your Job Search
Unlock 55,070 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
