Back to Remote jobs >
Customer Service
Customer Care Officer
@Doctena S.A.
[Hiring] Customer Care Officer @Doctena S.A.
Apr 02, 2025 - Doctena S.A. is hiring a remote Customer Care Officer. 💸 Salary: unspecified. 📍Location: Europe.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increase the number of patients and doctors using DOCTENA.
- Deal directly with customers either by telephone, chat, or through our ticketing system
- Respond promptly to customer inquiries
- Handle and resolve customer issues
- Obtain and evaluate all relevant information to handle product and service inquiries
- Set up new customer accounts and deliver remote training to new Doctena Pro customers and ensure the best possible adoption of our product
- Review, prepare and import patient data into Doctena Pro
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions, record details of inquiries, comments, complaints and of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Qualifications
- High school diploma, general education degree or equivalent
- Knowledge of customer service principles and practices, as well as relevant computer applications
- Strong communication skills – verbal and written
- Comfortable with working with computers and IT systems
- Love problem analysis and problem-solving
- Attention to detail and accuracy
- Enjoy working in a team
- Ability to integrate into a team and balance autonomy vs teamwork
- Hands-on and not afraid of unknown situations
Requirements
- Language skills: Speak and write a combination of Dutch / French
- The common office language is English
Benefits
- Full-time contract with an attractive salary package and benefits according to your experience
- Opportunity to work in a promising startup environment
- Challenging positions with amazing advantages and fulfillment
Similar Remote Jobs
More Customer Service jobs
-
Customer Service unspecified USAApr 06, 2025
-
Customer Service unspecified USAApr 06, 2025
More jobs in Europe
-
Sales / Business performance-based compensation EuropeApr 06, 2025 -
Software Development unspecified EuropeApr 06, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,377 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Europe
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Europe |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
