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Customer Service
Contact Center Associate 2
@200 Academy
[Hiring] Contact Center Associate 2 @200 Academy
Mar 18, 2025 - 200 Academy is hiring a remote Contact Center Associate 2. 💸 Salary: competitive salary and benefits package. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Contact Center Associate 2 supports functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System.
- Delivers a high level of patient service, with consistent levels of quality and productivity.
- Assists in identifying trouble spots and problem patterns in the provision of care.
- Acts as a subject matter expert in support of their peers.
- Trains new agents in scheduling and registration requirements specific to their specialties.
- Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers.
- Provides support to UHealth System departments and clinics for information inquiries and problem resolution.
- Maintains direct communication with providers and staff in the Medical Center and Satellite Offices.
Qualifications
- High School diploma or equivalent
- Minimum 2 years of relevant experience
- General knowledge of office procedures and operations
- Ability to communicate effectively in both oral and written form
- Ability to handle difficult and stressful situations with professional composure
- Ability to maintain effective interpersonal relationships
- Ability to recognize, analyze, and solve a variety of problems
- Ability to lead, motivate, develop and train others
- Ability to process and handle confidential information with discretion
- Skill in completing assignments accurately and with attention to detail
- Any relevant education, certifications and/or work experience may be considered
Requirements
- Utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties and sites
- Expertise in medical triage and understanding of government and commercial insurance requirements
- Verification of insurance information, verification of benefits and insurance referral information
- Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality
- Provide patients with all required information regarding appointments and payment policies
- Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care
- Maintain a working knowledge of medical symptoms, signs, and anatomical systems
- Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements
Benefits
- Competitive salaries
- Comprehensive benefits package including medical, dental, tuition remission and more
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary and benefits package
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
