[Hiring] Concierge Agent @J.D. Power
Apr 04, 2025 - J.D. Power is hiring a remote Concierge Agent. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
J.D. Power Concierge Services is all about going the extra mile and providing luxury, personalized experiences to automotive customers and shoppers. As a remote J.D. Power Concierge Agent, you will be expected to assist customers in a fast-paced, web-based call center. You will be responsible for:
- Communicating via phone (inbound and outbound calls), video, email, text, and live chat
- Handling warranty service follow-up calls and new owner welcome calls
- Providing product knowledge, searching inventories, scheduling appointments, and assisting new vehicle buyers with questions on vehicle technology
- Communicating with interested shoppers and existing customers that have already expressed interest in our services
Our concierge agents must have outstanding communication skills, exceptional English, a friendly personality, reliable high-speed internet, and a desire to provide World Class service.
Qualifications
- Must be able to work rotating shifts - days/afternoons and nights including weekends and holidays
- Great verbal, phone and written communications skills. Strong command of the English language
- Microsoft 365 experience
- General computer skills - ability to type, navigate the Internet, and use Teams and other software applications
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One or all of the following experience required:
- Call Center/Customer Service experience
- Retail Automotive Dealer experience
- Hospitality industry experience (upscale/luxury businesses a plus)
- Reliable high-speed Internet with backup power and internet is required
- Quiet setting with no background noise to perform calls is required
- College certificate/diploma preferred. Minimum High School Diploma is required
Requirements
- Communicate with new and existing automotive customers
- New Owner Welcome calls and vehicle orientation
- Warranty Service follow up calls
- Speak to potential buyers to assist online shopping experience, gather information and schedule a dealership appointment
- Customer calls will be phone and/or video when requested
- Maintain web-based records with proper spelling and grammar
- Work in tandem with the concierge team through Microsoft Teams
- Work an 8-hour shift (or split shift) with a 30-minute break
- Other duties as required by the position
Benefits
- Leader Led
- Remote First
- Foster Flexibility
- Reward Performance
- Time Off Matters
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
