[Hiring] Client Support Specialist @Trustly
Mar 20, 2025 - Trustly is hiring a remote Client Support Specialist. 💸 Salary: $21 - $24 cad/hour. 📍Location: USA, Canada.
Role Description
As Trustly continues to grow, so does the need for top-tier support for our expanding base of customers and merchants. This is your chance to join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company, while using your expertise to ensure our customers receive the best possible support across all touchpoints.
Who You'll Work With
On the Support team, we are dedicated to providing personalized support to each of our customers. Our mission is to understand our partners’ specific needs, so we can tailor our services to provide maximum value. We are looking for people with a passion for delivering customer support that goes above and beyond, so we can continue to provide a unique and specialized customer experience.
What You'll Do
- Provide exceptional support across multiple channels, including email, chat/messaging, and phone, with potential future expansion to video support.
- Apply a systematic approach to isolating, understanding, and solving complex customer issues, ensuring a thorough resolution.
- Empower customers by helping them maximize the benefits of Trustly's products and services.
- Take full ownership of customer issues from start to finish, coordinating with internal and external stakeholders to ensure timely and effective resolution.
- Address inquiries related to our implementations at enterprise merchants, including APIs, UI, and transaction-related questions.
- Assist with answering questions related to financial and payment transactions, as well as collections. Customer inquiries include payment status, payment declines, transaction inquiries, collections, and more.
- Work 8-hour shifts Monday through Friday, between 8:00 am and 9:00 pm EST, with a rotating schedule every 5 weeks.
Who You Are
- You have a deep empathy for customers, a passion for helping them, and an obsession with delivering outstanding service.
- Strong written and verbal skills are essential, with experience supporting customers via email/chat as well as on the phone.
- You bring 3+ years of experience supporting customers in a technical environment, with Payments or Fintech experience being an asset.
- Education and training in the financial or technology space are a plus, enhancing your ability to understand and communicate complex topics.
- Familiarity with tools such as Salesforce, Slack, and Google Suite.
- You must have reliable, high-speed internet and be able to maintain a confidential, distraction-free workspace for calls and virtual meetings.
- You thrive in a remote work environment, managing your time effectively and taking the initiative to address issues as they arise.
Salary Ranges in Canada-Based Role Posting
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.
What We Offer
At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$21 - $24 cad/hour
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
