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Client Success /Customer Solutions Advisor @InfoTrust

[Hiring] Client Success /Customer Solutions Advisor @InfoTrust

Mar 18, 2025 - InfoTrust is hiring a remote Client Success /Customer Solutions Advisor. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Solution Advisor is a technical expert with business acumen to deliver measurable value to our clients. You will build and nurture executive-level client relationships while actively growing accounts through a consultative approach, leveraging their deep expertise in the different InfoTrust services and products.

  • Present InfoTrust Solutions and Products:
    • Understand InfoTrust’s value and be able to speak confidently about our solutions.
    • Present our data, analytics, and formal presentations, attaching customer needs to our solutions.
  • Customer Onboarding and Education:
    • Develop and deliver comprehensive onboarding plans to new customers, ensuring they understand InfoTrust’s value through our solutions and products.
    • Work closely with sales teams to transition new customers and long sales cycle opportunities smoothly.
    • Collaborate with the data, analytics, and delivery teams to resolve customer issues efficiently.
  • Drive account growth:
    • Identify strategic upselling and cross-selling opportunities.
    • Manage renewals and negotiate contracts.
  • Collaborate to develop and execute Quarterly Business Reviews/Annual Business Reviews with clear objectives that showcase measurable impact.
  • Deliver strategic guidance and technical troubleshooting for enterprise marketing platforms including Google Analytics 4, Campaign Manager 360, Search Ads 360, Display & Video 360, and Tag Inspector.
  • Translate client business challenges into compelling InfoTrust solutions with demonstrable ROI.
  • Partner with delivery teams to translate technical solutions into business language.
  • Stay ahead of industry trends in MarTech, AdTech, and privacy to proactively address client needs and identify new revenue opportunities.
  • Build and maintain strong relationships with key client stakeholders, from day-to-day contacts to C-suite executives.

Qualifications

  • 8+ years of experience in MarTech consulting, digital analytics strategy, or similar client-facing technical roles.
  • Deep understanding of digital marketing platforms: Google Analytics, Google Marketing Platform: SA360, CM360, DV360, GCP.
  • Proven track record of growing accounts and managing client relationships that drive revenue.
  • Ability to build and deliver compelling presentations that clearly articulate the business value of technical solutions.
  • Strong business acumen and ability to engage with executives about their business challenges.
  • Excellent listening skills and ability to articulate solutions that address client needs.

Requirements

  • Must be authorized to work in the United States for any employer.
  • Ability to travel up to 20%.
  • Preference for residing in one of the following states: Ohio, Florida, Georgia, Illinois, Indiana, Minnesota, Kentucky, Nebraska, Virginia, Vermont, Massachusetts, Maryland, Pennsylvania, Texas, Utah, or Washington.

Benefits

  • Health/vision/dental insurance with employer-sponsored premiums.
  • Unlimited PTO.
  • A generous parental leave program.
  • 401k plan with company match.
  • Tuition reimbursement.
  • And much more.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Client Success /Customer Solutions Advisor @InfoTrust
Customer Service
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 18, 2025
Apply for this position Unlock 52,080 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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