Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   Customer Service
Client Success Associate @Projectgrowth

[Hiring] Client Success Associate @Projectgrowth

Mar 15, 2025 - Projectgrowth is hiring a remote Client Success Associate. 💸 Salary: unspecified. 📍Location: Northern America, Latin America (LATAM), Africa.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

A premier provider of coaching and consulting services is seeking a diligent and proactive Client Success Associate to support clients through a career development program. The ideal candidate is detail-oriented, highly organized, and proactive in assisting clients, managing communications, and handling administrative tasks.

Location: Remote, Full-Time, 9 AM - 5 PM PST

Key Responsibilities

  • Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
  • Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
  • Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
  • Share client success updates, track coaching call records, and communicate wins effectively.
  • Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.

What Success Looks Like

  • Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
  • Engaged online community – Active group management fosters a supportive, interactive space.
  • Seamless coaching support – Well-organized scheduling and session management improve client experience.
  • Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
  • Proactive problem-solving – Tasks are managed efficiently with minimal oversight.

Qualifications

  • 1-3 years in customer service, virtual assistance, or client success roles.
  • Familiarity with ticketing systems, CRM tools, and email management platforms.
  • Fluent English (C1/C2) – Strong written and verbal communication skills.
  • Tech-Savvy & Quick Learner – Proficient in Google Drive, Airtable, Dripify, and ChatGPT.
  • Strong Organizational Skills – Ability to manage multiple tasks and meet deadlines efficiently.
  • Problem-Solving Ability – Able to assess inquiries, troubleshoot issues, and escalate when necessary.
  • Customer-Centric Mindset – Ability to communicate clearly and provide a high-quality client experience.
  • Attention to Detail – Accurately track client interactions, updates, and records without supervision.
  • Must be available to work PST hours.
  • Reliable internet connection and a quiet, professional workspace.

Benefits

  • Work in a collaborative and supportive team environment.
  • Gain hands-on experience with leading tech tools and platforms.
  • Access opportunities for growth and professional development.
  • Remote work with flexible scheduling.
  • A fun, engaging work culture! 🎉

Application Process

To be considered for this role these steps need to be followed:

  • Fill in the application form.
  • Record a video showcasing your skill sets.

Similar Remote Jobs

More jobs at Projectgrowth

More Customer Service jobs

More jobs in Northern America

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 52,180 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
📍 Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM), Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Client Success Associate @Projectgrowth
Customer Service
Salary 💸 unspecified
Remote Location
Northern America, Latin America (LATAM), Africa
Job Type contract
Posted Mar 15, 2025
Apply for this position Unlock 52,180 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM), Africa
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Success Associate Apply for this position Unlock 52,180 Remote Jobs
×
  • Unlock 52,180 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in March 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access