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Customer Service
Client Operations Analyst
@Storyteller
[Hiring] Client Operations Analyst @Storyteller
Apr 06, 2025 - Storyteller is hiring a remote Client Operations Analyst. 💸 Salary: up to £30k per year. 📍Location: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Join Storyteller's dedicated team as a Client Operations Analyst, where you will be at the forefront of a dynamic, fast-paced environment, driving the successful integration of our Stories platform for high-profile clients.
- Grabbing hold of projects and making them your own, being the person who knows and cares the most about the clients you are integrating.
- Initiating delivery projects, aligning plans with client expectations and business objectives.
- Running client onboarding calls, helping to define the spec and leading them through the process of integrating our product.
- Controlling project schedules, tracking milestones, and adjusting timelines as necessary using project management tools.
- Maintaining transparent client communication, managing stakeholder expectations, and negotiating scope changes effectively.
- Reviewing client integrations of our product to ensure they are to spec and feedback any issues to app integrators.
- Running CMS training with clients to ensure they can use the platform effectively.
- Identifying and proactively engaging with problems to generate, evaluate and propose possible solutions.
- Managing post-launch support, ensuring a smooth handover to Customer Success.
- Working with teams across the company - most of our projects are a blend of tech and content.
- Contributing to improvements in the way we work and deliver Storyteller to clients.
- Ensuring that project documentation and processes are up-to-date and accurate across all projects.
Qualifications
- Excellent school and university grades
- Excellent oral and written communication skills
- A real interest in AI, technology and recent advancements
- Proactive attitude; you’re always first on the scene grabbing hold of things
- A self-starter who has a strong sense of ownership and initiative
- A detail-oriented individual who ensures that all work is completed with accuracy, precision, and thoroughness
- Experience communicating directly with customers
- The ability to manage multiple tasks and projects simultaneously
- Proficiency in Microsoft Office suite
Requirements
- Up to £30k per year, full time permanent contract
- Fully remote working from anywhere in the UK
- Working hours for this role will be 9am-5:30pm GMT
Recruitment Process
- Firstly, you will be asked to complete an online video which will involve answering a mixture of questions.
- Secondly – if your interview goes well, you will be sent a follow-up exercise (for which you will be compensated) that aims to test your project management and problem solving skills.
- Depending on the outcome of this exercise, you will be invited for a final interview with Andy, our Head of Delivery.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
up to £30k per year
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 06, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
