[Hiring] Call Center Liaison @Businessolver
Apr 08, 2025 - Businessolver is hiring a remote Call Center Liaison. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Call Center Liaison is responsible for supporting the Call Center leadership team and Benefits Administration operations team with client implementations and open enrollment strategies and executions. This includes working collaboratively between both operations to ensure that all implementations and open enrollments are completed on time and meet the expectations of each individual client.
- Develop, update and deliver detailed materials for Call Center staff and Benefits Administration client teams.
- Assist in formal training sessions for new and existing Call Center staff as needed.
- Partner with the Call Center Liaison team in coordinating with the Benefits Administration client teams to ensure all clients’ plan design information is maintained and up to date.
- Collaborate across departments to understand complexities within client benefit plan designs, requirements and processes to ensure accuracy amongst Call Center staff.
- Develop and enhance call flow materials, such as reference guides, forms and intranet materials.
- Assist in organizing and developing Implementation and Open Enrollment Training Materials, including benefit plan design details and company culture information.
- Partner with the Call Center Liaison Lead & Trainer to gather client specific information for training materials.
- Coordinate Open Enrollment specific activities, such as organizing Benefit Analyst training support and scheduling client training sessions.
- Assist the Call Center Liaison team in managing client implementation and open enrollment dates and maintain the client dashboard.
- Gather requirements from the Benefit Administration Team for system testing needed for proper execution from the Call Center staff.
- Assist in driving changes and process improvements within the Benefits Administration and Call Center operations.
- Analyze Call Center metrics and provide reporting to leadership team members.
- Work with Benefit Analysts and Technical Analysts on client inbox creation and management.
- Perform other duties or special projects as assigned.
Qualifications
- Bachelor’s degree or equivalent experience in call center or call center training preferred.
- Minimum 1 year of formal call center customer service experience required.
- Experience analyzing and reporting on metrics utilizing Excel, Access and/or SQL.
- Experience within a Health and Welfare consulting, benefits brokerage, human resources consulting, health care, or employee benefits related industry is highly preferred.
- Strong organizational, analytical skills and strong attention to detail.
- Logical problem solver with excellent follow through and detail orientation skills.
- Ability to work well independently and as a team member.
- Ability to multitask and successfully operate in a fast-paced work environment.
- Solid interpersonal, verbal and written communication skills.
- Ability to prioritize projects and meet deadlines.
- Ability to successfully execute tasks while adhering to quality standards.
- Advanced computer user skills, including keyboard skills and electronic folder/file organization and management.
- Knowledge of Microsoft Office Suite, including MS Word (basic to intermediate), Excel (basic to intermediate) and Access (basic).
- Aptitude for learning internal systems, applications and internal workflow of the department.
- Must be able to effectively interact and deal with people at all levels inside and outside of the Company.
Requirements
- Ability to serve as a security contact for the business unit.
- Responsible for driving adoption and compliance with information security and privacy practices.
- Serve as a liaison with the information security team on security and privacy matters.
Benefits
If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here .
Company Description
Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs since 1998. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 08, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
